Yvette Williams
Charlotte
Summary
Experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, and ensuring welcoming atmosphere.
Overview
12
12
years of professional experience
2007
2007
years of post-secondary education
Work History
Medical Receptionist
Vaught Eye Associates
Conway
04.2022 - 07.2025
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Reconciled daily payments received and prepared deposits for smooth office finances.
Office Administrative Assistant
For Your Eyes Site
Myrtle Beach
11.2020 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Transcribed phone messages and relayed to appropriate personnel.
Housekeeping Supervisor
Oasis Outsourcing
North Myrtle Beach
07.2019 - 03.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Assistant Housekeeping Manager
Myrtlewood Villas
Myrtle Beach
02.2016 - 09.2018
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Implemented safety protocols to ensure a safe working environment for both staff and guests.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
- Reduced employee turnover rate through effective recruitment, interviewing, and onboarding processes for new hires.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
Receiving Clerk
CHF Industries Inc.
Loris
07.2015 - 02.2016
- Inspected incoming shipments for accuracy and quality standards.
- Recorded received items in inventory management system.
- Organized warehouse space for efficient product placement and access.
- Coordinated with suppliers regarding delivery schedules and discrepancies.
- Assisted in training new staff on receiving procedures and safety protocols.
- Managed returns process, ensuring proper documentation and inventory adjustments.
- Collaborated with other departments to streamline receiving workflows.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Reviewed work orders to check correctness of deliveries.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Maintained cleanliness and organization of receiving area for safety compliance.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Maintained a clean and safe work area in compliance with OSHA standards.
Medical Receptionist
Chiropractic Wellness Center
Durham
04.2013 - 02.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Completed clerical duties and tasks for clinic administration.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
Education
Green Sea Floyds High School
Green Sea, SCSkills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- Information documentation
- Payment collection
- Schedule coordination
- Paperwork coordination
- Medical billing
- Microsoft office
- Point-of-sale system
- Medical terminology
- HIPAA guidelines
- Telephone etiquette
- Medical records management
- Insurance claims
- EMR / EHR
- Medical coding
- Attention to detail
- Self-motivated and independent
- Time management
- Teamwork and cooperation
- Package handling
- Warehousing operations
- Warehouse safety
- Inventory management
- Warehouse software systems
- Data entry
- Cleaning and sanitation
- Guest relations
- Customer service
- Training and mentoring
- Staff scheduling
- Health and safety compliance
- Workload prioritization
- Document control
Languages
English
Native/ Bilingual
Timeline
Medical Receptionist
Vaught Eye Associates
04.2022 - 07.2025
Office Administrative Assistant
For Your Eyes Site
11.2020 - 03.2022
Housekeeping Supervisor
Oasis Outsourcing
07.2019 - 03.2020
Assistant Housekeeping Manager
Myrtlewood Villas
02.2016 - 09.2018
Receiving Clerk
CHF Industries Inc.
07.2015 - 02.2016
Medical Receptionist
Chiropractic Wellness Center
04.2013 - 02.2015
Green Sea Floyds High School