Yvette Martinez
High Point
Summary
Dynamic and results-oriented professional with a proven track record at all said prior work experience, excelling in customer service and cooking. Demonstrated ability to enhance customer satisfaction and improve service delivery through effective communication and meticulous food handling. Skilled in fostering team collaboration and managing high-pressure situations, significantly contributing to workplace efficiency and positive customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cook
High Point Bagels
05.2024 - 08.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Waitress
Little Tokyo Japanese Restaurant And Sushi Bar
08.2023 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Work Study Student
GTCC
08.2022 - 04.2024
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with staff members to guarantee students received best possible customer service.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
- Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
- Engaged actively in professional development opportunities, continuously seeking to improve and grow in the work-study role.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Developed excellent customer service skills through interactions with diverse populations within the university community.
- Promoted physical fitness and well-being by organizing and leading group exercise sessions.
Staff Member
High Point Furniture Market
03.2022 - 03.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Participated in team-building activities to foster teamwork and collaboration.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Developed and improved time management and organizational skills to maximise personal productivity.
Restaurant Hostess
Rainbow Family Restaurant
06.2021 - 01.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
Associate In Engineering Technology -
Guilford Technical Community College
Jamestown, NCHigh School Diploma -
High Point Central High School
High Point, NC06.2022
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Performance improvement
Certification
Certified in Electrical work
Languages
Spanish
Native or Bilingual
Timeline
Cook
High Point Bagels
05.2024 - 08.2024
Waitress
Little Tokyo Japanese Restaurant And Sushi Bar
08.2023 - 04.2024
Work Study Student
GTCC
08.2022 - 04.2024
Staff Member
High Point Furniture Market
03.2022 - 03.2024
Restaurant Hostess
Rainbow Family Restaurant
06.2021 - 01.2023
Associate In Engineering Technology -
Guilford Technical Community College
High School Diploma -
High Point Central High School
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