Yvette Clark
Davidson
Summary
Compassionate and solutions-focused professional with experience in advocacy, conflict resolution, and guidance across diverse populations. Skilled at building trust, navigating sensitive conversations, and empowering individuals to make informed decisions in high-stress situations. Strong background in active listening, problem-solving, and collaborating with multidisciplinary teams to meet individual needs while upholding ethical and confidentiality standards. Adept at balancing empathy with structure to foster growth, accountability, and positive outcomes. Seeking to leverage transferable skills to support and guide students in academic, social, and emotional development as a school counselor.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Advocate
Reimels Miller and Paterra Family and Cosmetic Dentistry
11.2023 - Current
- Advocate for patient needs by providing clear guidance, support and resources during high stress situations.
- Collaborate with diverse teams to create solutions that balance individual needs with institutional policies.
- Educate patients and families on complex processes, ensuring understanding and empowerment.
- Maintain strict confidentiality and ethical standards while handling sensitive information.
- Advocated for patient rights, ensuring access to necessary healthcare services and resources.
- Coordinated communication between patients, families, and healthcare providers to facilitate care plans.
Collections Specialist
Charlotte Dentistry
01.2022 - 11.2023
- Facilitated sensitive financial discussions with empathy and professionalism, fostering cooperation and positive outcomes.
- Negotiated solutions that balanced institutional requirements with individual needs.
- Demonstrated strong conflict resolution skills when addressing high-stress or emotionally charge situations.
- Maintained a high level of patience and stress management
- Maintained accurate documentation and confidential records to ensure compliance and accountability.
MSW Intern
Monarch Assertive Community Treatment
01.2021 - 01.2022
- Conducted specialized clinical assessments of violence risk, suicide risk, substance use, and trauma
- Coordinated with team members to establish cohesive individual recovery plans and mental health assessments
- Used evidence-based practice model designed to provide treatment, rehabilitation, and support services to individuals who are diagnosed with severe mental illness
- Completed immediate needs assessments, comprehensive psychosocial assessments, individualized service plans, and crisis/relapse prevention plans
Treatment Coordinator
Charlotte Dentistry
01.2018 - 01.2022
- Facilitated appointment scheduling, optimizing workflow and enhancing patient experience.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Educated patients on treatment options and financial responsibilities, improving understanding and satisfaction.
- Coordinated patient treatment plans, ensuring clear communication between clinical staff and patients.
- Collaborated with dental team to streamline processes, reducing wait times for patient consultations.
MSW Intern
The Salvation Army
01.2020 - 01.2021
- Developed relationship with internal and external partners; collaborated with communities to find client housing
- Collaborated closely with 10+ landlords to identify suitable housing and served 18 clients per month
- Worked with people from diverse cultural backgrounds to advance mission of The Salvation Army
- Boosted patient file accuracy and submitted all charts and documentation in timely fashion
Scheduling Coordinator
Uptown Dentistry-Dr. Gordon Roznik, DMD
01.2007 - 01.2018
- Executed patient service activities directly through patient intake form handling, scheduling, and data management
- Remodeled and improved scheduling practice by revising the calendar management system
- Enforced compliance reg. HIPAA and OSHA safety stipulations
- Enhanced inventory and supply storage procedures
Education
Master of Social Work -
Winthrop University
Rock Hill, SC05.2022
Bachelor of Science - Psychology
University of Phoenix
Phoenix, AZ05.2018
Skills
- Patient rights
- Proactive problem-solving
- Resource utilization
- Organized nature
- Quality assurance
- Decision-making support
- Relationship building
- Conflict mediation
- Patient advising
- Referrals processing
- Problem-solving
- Conflict resolution
Certification
- Anxiety Related Disorders: Post-Traumatic Stress Syndrome
- Anxiety Related Disorders: Panic Disorder
- Anxiety Related Disorders: Generalized Anxiety Disorder
- OSHA Training
- HIPAA Training
- HMIS Training
Timeline
Patient Advocate
Reimels Miller and Paterra Family and Cosmetic Dentistry
11.2023 - Current
Collections Specialist
Charlotte Dentistry
01.2022 - 11.2023
MSW Intern
Monarch Assertive Community Treatment
01.2021 - 01.2022
MSW Intern
The Salvation Army
01.2020 - 01.2021
Treatment Coordinator
Charlotte Dentistry
01.2018 - 01.2022
Scheduling Coordinator
Uptown Dentistry-Dr. Gordon Roznik, DMD
01.2007 - 01.2018
Bachelor of Science - Psychology
University of Phoenix
Master of Social Work -
Winthrop University
Similar Profiles
Sienna CookSienna Cook
Intern at Germantown Cosmetic And Family DentistryIntern at Germantown Cosmetic And Family Dentistry
Helena BeutelHelena Beutel
Dental Hygienist at Eric Wiitala Family and Cosmetic DentistryDental Hygienist at Eric Wiitala Family and Cosmetic Dentistry
Chloe HarperChloe Harper
Dental Assistant at Mcculloch Family and Cosmetic DentistryDental Assistant at Mcculloch Family and Cosmetic Dentistry
Gavin GwaltneyGavin Gwaltney
Insurance Clerk at Professional Planning GroupInsurance Clerk at Professional Planning Group
Anna OtlewskiAnna Otlewski
Server at Safe Harbor MarinasServer at Safe Harbor Marinas