Yves-herve Gnamien

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

I was responsible for providing quality customer service, maintaining cleanliness throughout the park grounds, and performing landscaping duties such as weed trimming and general upkeep to ensure a safe and welcoming environment for all visitors.

As an Event Host, I was responsible for maintaining the farm grounds, including cleaning, organizing, and preparing firewood. I assisted guests with various needs, coordinated seating arrangements, guided parking, and supported catering operations. While employed here, my duties were primarily farm-based, as most events were held on-site.

• Started as a cashier and quickly specialized in guest hospitality, providing friendly, efficient service to ensure a welcoming environment for all customers
• Cross-trained and became proficient in all seven stations, demonstrating flexibility and a strong ability to adapt to shifting operational needs
• Earned two certifications: Guest Hospitality and Hot Side Operations, including expertise in grill, fry, and bun stations (assembling and preparing meals with speed and accuracy)
• Maintained a clean and organized workspace, consistently following safety and sanitation protocols
• Frequently engaged with guests to resolve issues, answer questions, and create a positive dining experience

• Utilized strong communication skills to collaborate with team members and ensure timely, efficient order fulfillment
• Accurately selected products based on customer orders, maintaining high standards for item accuracy, quantity, and quality — especially with perishable goods like produce
• Proactively communicated with customers regarding substitutions or unavailable items via the store’s app or direct messaging
• Handled and bagged delicate items (e.g., eggs, fruit, pies) with care to preserve freshness and prevent damage
• Consistently met productivity targets by completing orders promptly while maintaining accuracy and attention to detail

• Greeted and seated guests in a timely, professional manner while managing reservations and walk-ins to ensure an exceptional dining experience
• Proficient in handling guest inquiries and resolving concerns promptly to maintain a welcoming and customer-focused atmosphere
• Collaborated with servers, kitchen staff, and management to coordinate guest flow and support smooth front-of-house operations
• Assisted with various tasks including bussing tables, supporting servers, and occasional food prep to maintain overall team efficiency
• Stepped into multiple roles as needed during high-traffic periods, demonstrating flexibility and strong multitasking abilities
• Maintained a clean, organized, and hospitable environment throughout each shift