Yuthan Harmon
Wake Forest
Summary
Dedicated Satellite Installation Technician with over eight years of experience in installation and technical support. Known for exceptional customer relationship management and equipment calibration, ensuring optimal system performance and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Satellite Installation Technician
Vision Quest
Covington
09.2023 - Current
- Installed satellite dishes on residential and commercial properties.
- Conducted site surveys to determine optimal installation locations.
- Configured satellite systems for efficient signal reception and transmission.
- Troubleshot and resolved technical issues during and after installation.
- Collaborated with customers to explain system features and usage guidelines.
- Maintained tools and equipment for optimal performance and safety standards.
- Documented installation processes and customer interactions in company systems.
- Trained new technicians on installation procedures and best practices.
- Checked, calibrated, and adjusted equipment as needed.
- Mounted satellite dishes on roofs or other structures in accordance with safety regulations.
- Verified that no obstructions were present which could interfere with signal reception.
- Set up receivers, amplifiers, switches, modulators, and antennas as required by the job order.
- Conducted site surveys to determine the best location for satellite dish placement.
- Met deadlines while ensuring customer satisfaction through timely completion of jobs.
- Performed quality assurance checks on all completed installations.
- Maintained a safe working environment by following all safety protocols and procedures.
- Repaired faulty wiring connections or damaged cables due to weather conditions.
- Provided technical support to customers regarding installation issues.
- Maintained accurate records of all services rendered and materials used during installations.
- Reviewed work orders and service requests prior to beginning each job.
- Diagnosed and troubleshot any problems with existing systems.
- Adhered strictly to company policies related to customer service satisfaction levels.
- Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs and crawl spaces.
- Dug trenches through gravel, rocks and tree roots to lay cable.
- Set up internet services, placed routers and configured WiFi access.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Ran wires between components and to outside cable systems.
- Laid out cabling plans and ran through buildings to desired locations.
Satellite Installation Technician
Insight Satellite/ Hughesnet
Rock Hill
07.2014 - 08.2021
- Installed satellite dishes on residential and commercial properties.
- Conducted site surveys to determine optimal installation locations.
- Configured satellite systems for efficient signal reception and transmission.
- Troubleshot and resolved technical issues during and after installation.
- Collaborated with customers to explain system features and usage guidelines.
- Maintained tools and equipment for optimal performance and safety standards.
- Documented installation processes and customer interactions in company systems.
- Trained new technicians on installation procedures and best practices.
- Checked, calibrated, and adjusted equipment as needed.
- Verified that no obstructions were present which could interfere with signal reception.
- Met deadlines while ensuring customer satisfaction through timely completion of jobs.
- Performed quality assurance checks on all completed installations.
- Installed and aligned satellite dishes to receive optimal signal strength.
- Repaired faulty wiring connections or damaged cables due to weather conditions.
- Reviewed work orders and service requests prior to beginning each job.
- Maintained accurate records of all services rendered and materials used during installations.
- Adhered strictly to company policies related to customer service satisfaction levels.
- Tested system performance for accuracy and reliability.
Cable TV Installation Technician
Noble Resources
Raleigh
09.2010 - 03.2014
- Installed cable TV systems in residential and commercial properties.
- Trained customers on equipment usage and troubleshooting techniques.
- Conducted site surveys to assess installation requirements and layout.
- Maintained inventory of tools and equipment for efficient operations.
- Collaborated with team members to resolve technical issues during installations.
- Ensured compliance with safety regulations during all installation activities.
- Updated service records and documentation for each completed installation.
- Installed outlets, drops, converters, modems, and digital terminals.
- Taught customers basic use of equipment based on service package and answered questions.
- Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
- Promoted additional services and products to increase sales.
- Maintained inventory of tools, materials and supplies used for installations, repairs and upgrades.
- Completed all required paperwork accurately and timely for each job completed.
- Repaired existing cable TV systems as needed by replacing faulty components or rewiring connections.
- Checked signal strength levels on customer's television sets to ensure proper reception quality.
- Updated customer records with information about newly installed systems or repairs made.
- Performed physical installation of cable TV systems, including wiring and cabling components.
- Removed old wiring from buildings prior to installation of new cables for upgraded services.
- Diagnosed problems with existing cable TV systems using specialized test equipment.
- Kept up-to-date on industry standards and best practices related to cable TV system installation.
- Configured digital set-top boxes, modems, routers, amplifiers, splitters and other related equipment.
- Assisted in training new technicians on proper installation techniques and safety protocols.
- Adhered strictly to company policies regarding customer service protocols while interacting with clients.
- Ensured that all documentation associated with each job was filed correctly in accordance with company procedures.
- Monitored work area for safety hazards or violations of company policies regarding safety practices.
- Followed detailed instructions provided by supervisor when completing assignments.
- Conducted site surveys at customer locations prior to beginning any type of installation work.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Measured signal strength at utility poles.
- Installed cabling from transport and wiring closets to customer access outlet.
- Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
- Used tools, equipment and vehicles to avoid injuries and mishaps.
- Selected correct tools or methodologies to perform specific cabling tasks.
- Provided customers with dedicated service and support during field visits to drive maximum efficiency.
- Scanned customers' cable systems electronically to pinpoint potential problems.
- Documented service and installation actions by completing forms, reports, and logs.
Education
2 Year Degree - Electrical Electronics
Wake Technical Community College
Raleigh, NC05.2002
Skills
- Satellite system configuration
- Signal troubleshooting
- Site survey execution
- Equipment calibration
- Installation documentation
- Customer relationship management
Custom Section 1
I know that I have the particular skill sets to so this job. I have worked over 20 years of installing wiring in residential and commercial buildings. The company that I'm working for right now (Vision Quest) is a subcontract company of a larger company called HughesNet and they are bring driven out by fiber installation. Which is why I'm reaching out Contact Solutions to see if I can join the fiber revelution. If given the opertunity you will be very satisfied with my afforts. Thanks!
Timeline
Satellite Installation Technician
Vision Quest
09.2023 - Current
Satellite Installation Technician
Insight Satellite/ Hughesnet
07.2014 - 08.2021
Cable TV Installation Technician
Noble Resources
09.2010 - 03.2014
2 Year Degree - Electrical Electronics
Wake Technical Community College