Theresa Jones
Charlotte,NC
Summary
Experienced ICU Supervisor and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
ICU Clerical Supervisor
NYC Health & Hospitals
06.2004 - Current
- Input and updated patient medical records with pertinent forms, including hospital policies, Hippa forms, medical consents, and other care-related documents to ensure accuracy and confidentiality in efficient record management
- Coordinated meetings with healthcare providers and family members to ensure effective communication
- Assisted Administration in acquiring credentials and awards for t ICU unit
- Established and nurtured customer relationships with internal staff, patients, and healthcare providers, contributing to enhanced patient care
- Scheduled and arranged transportation for medical testing, transfers in/out of facilities for treatment, and discharges to designated locations
- Organized in-services with various organizations and representatives to enhance healthcare services
- Managed requests for wound care equipment and facilitated scheduling of transportation and lab pickups
- Handled scheduling of appointments, processed referrals, and reviewed/verified medical insurance
- Verified patient liabilities with payers, ensuring accuracy in financial information
- Consistently displayed good customer service behaviors to all patients and visitors, promoting positive patient experiences
- Requested and maintained office supplies to support efficient daily operations such as bringing supply orders for medication, dietary needs, labs, and medical devices
- Reviewed and input daily staffing assignments to guarantee proper coverage for various units within healthcare facility
- Provided unit secretarial coverage for multiple units during staffing shortages, ensuring seamless operations
- Provided front-line customer service to patients, visitors, and healthcare providers
- Demonstrated fluency in medical terminology
- Oriented new unit secretaries, providing training and support for effective onboarding.
Education
No Degree - Healthcare Businesses Admin
Southern New Hampshire University
Hooksett, NH02.2025
Skills
- Training and coaching
- Policy and procedure modification
- Office Administration
- Staff Training
- Conflict Management
- Decision-Making
- Employee Supervision
- Facilities Maintenance
- Staff Scheduling
- Documentation and Recordkeeping
- Relationship Building
- Clear oral/written communication
- Office Management
Websites
Certification
- Certified Clerical administration, Queens Center Hospital 2022
- CAP - Certified Administrative Professional Level 3 Queens Center Hospital
- Patient Care Coordinator 2021 Queens Center Hospital
Clerical Admin
As an administrative clerk performs multiple tasks, with a strong focus on organizational duties. I handled patient scheduling, processing activity from accounts payable and receivable, handling payroll, and performing other office-related tasks. The position also required me to answer incoming calls and inquiries and preparing conference rooms, and greeting clients.
Timeline
ICU Clerical Supervisor
NYC Health & Hospitals
06.2004 - Current
No Degree - Healthcare Businesses Admin
Southern New Hampshire University
Similar Profiles
Wykisha JohnsonWykisha Johnson
PCA at NYC Health & HospitalsPCA at NYC Health & Hospitals
Jillian Blair, MSN RNJillian Blair, MSN RN
Associate Director of Risk Management at NYC Health & Hospitals Gotham HealthAssociate Director of Risk Management at NYC Health & Hospitals Gotham Health
Eshaw RamatalliEshaw Ramatalli
Chief of Staff to COO at NYC Health + Hospitals - MetroPlus HealthChief of Staff to COO at NYC Health + Hospitals - MetroPlus Health