Yulitza Silva
Kernersville
Summary
Detail-oriented healthcare professional skilled in patient care and office management within fast-paced environments. Manages patient flow and scheduling while fostering effective communication with staff. Committed to learning new skills to enhance patient experiences and support clinic objectives.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Chiropractic Assistant
Burke Mill Chiropractic
Winston-Salem
05.2023 - 03.2024
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
- Educated patients on office policies and treatment plans while clearly communicating insurance and payment options.
- Scheduled appointments both in person and over the phone. Coordinated patient follow-ups to ensure timely care.
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
- Collected patient forms and coordinated patient information for billing and insurance processing to ensure accurate record-keeping.
- Maintained cleanliness and organization of treatment areas to enhance patient experience.
- Monitored inventory levels of supplies, ensuring availability for daily operations.
Phlebotomist
Forsyth Medical Center
Winston-Salem
01.2023 - 04.2023
- Collected blood samples using venipuncture and capillary techniques.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Ensured patient comfort and safety during blood draw procedures.
- Acted promptly to assess and manage emergency medical situations, ensuring patient safety.
- Documented patient information into electronic medical records system.
- Maintained accurate records of patient information and sample collection.
Server
Rancho Family Restaurant
Winston-Salem
09.2019 - 12.2022
- Provided exceptional service to guests in a fast-paced dining environment.
- Provided excellent customer service to ensure satisfaction.
- Took and processed customer orders accurately and efficiently.
- Maintained knowledge of menu items to offer informed recommendations to guests.
- Handled customer inquiries and resolved issues promptly and professionally.
- Managed dining area cleanliness and organization throughout shifts.
- Assisted in training new servers on restaurant policies and procedures.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
High School Diploma -
Robert B Glenn Highschool
Kernersville, NC06-2015
Some College (No Degree) - Psychology
East Carolina University
Greenville, NCSome College (No Degree) - Psychology
University of North Carolina At Greensboro
Greensboro, NCSkills
- Patient Care
- Emergency response
- Patient flow coordination
- Bilingual
- Scheduling appointments
- Payment collection
- Front desk administration
- Effective communication
- Team collaboration
- Problem solving
Certification
- Certified Phlebotomist
- Certified Chiropractic Assistant Level 1
Timeline
Chiropractic Assistant
Burke Mill Chiropractic
05.2023 - 03.2024
Phlebotomist
Forsyth Medical Center
01.2023 - 04.2023
Server
Rancho Family Restaurant
09.2019 - 12.2022
High School Diploma -
Robert B Glenn Highschool
Some College (No Degree) - Psychology
East Carolina University
Some College (No Degree) - Psychology
University of North Carolina At Greensboro