Summary
Overview
Work History
Education
Skills
Languages
Education
Timeline
Generic
Yuliia Mytskan

Yuliia Mytskan

Raleigh

Summary

An outgoing, sociable person with strong interpersonal and communicational skills. I am a natural networker who enjoys meeting new people and building relationships. I am always seeking opportunities to connect with others and foster a sense of community, both in my personal and professional life. With a warm and engaging personality, I am comfortable in any social setting and enjoy engaging in conversation with people from all walks of life. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. My ability to connect with others, combined with my enthusiasm and energy, makes me a valuable asset in any team environment.

Overview

5
5
years of professional experience

Work History

Customer Experience Lead

Victoria's Secret & PINK
02.2023 - 01.2025
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Led efforts to streamline communication channels, allowing for faster issue resolution and a more cohesive customer experience.
  • Collaborated with product development teams to incorporate user feedback into future designs, resulting in more user-friendly offerings.

Product Manager

Elisshop
02.2020 - 03.2022
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Analyzed metrics to measure product performance.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.

Education

Dental Hygiene

Wake Technical Community College
Raleigh, NC
07-2027

Law University

Vasyl Stefanyk Precarpathian National University
06.2023

Skills

  • Strategic thinking
  • Team management
  • Project planning
  • Product vision and strategy
  • Customer segmentation
  • Critical thinking
  • Documentation and reporting
  • Time estimation

Languages

English
Full Professional
Polish
Full Professional
A1
Ukrainian
Native or Bilingual

Education

true

Timeline

Customer Experience Lead

Victoria's Secret & PINK
02.2023 - 01.2025

Product Manager

Elisshop
02.2020 - 03.2022

Dental Hygiene

Wake Technical Community College

Law University

Vasyl Stefanyk Precarpathian National University
Yuliia Mytskan