YULIA SHIFRIN
Lexington
Summary
Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput.
Overview
10
10
years of professional experience
Work History
TECHNICAL SUPPORT ENGINEER TIER 1 FOR NETAPP
SUTHERLAND GLOBAL
01.2020 - Current
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Data ONTAP supports both NAS and SAN protocols, performance issues, system panics, upgrade issues, and hardware replacement requests.
- Resolution was done via email, phone, or screenshare software.
- Write knowledge base articles.
SERVICE AGENT
GCA SERVICES GROUP
04.2015 - 12.2019
- General office job.
- Maintain a clean and orderly work area, and report any unsafe or hazardous conditions.
- Dust the interior of the car and make sure that any trash is disposed of properly.
- Greeting customers as they return their rental car.
CASHIER
WEGMANS FOOD MARKETS, INC.
04.2015 - 07.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Follow all company standards in regard to paperwork, cash management.
Education
Bachelor of Science - Applied Art & Science, Computing Technology and Business: Accounting
ROCHESTER INSTITUTE OF TECHNOLOGY
12.2019
Associate of Science - Information Technology
MONROE COMMUNITY COLLEGE
05.2017
Skills
- Business: Accounting, QuickBooks
- Microsoft Office, Mac OX, Access, Visio, OneNote, Putty, NetApp, SQL
- Excellent work ethic, professionalism, attention to detail, ability to work in a highly collaborative, collegial, and multidisciplinary team environment
- Problem-Solving
- Teamwork and Collaboration
- Critical Thinking
- Customer Support
- Troubleshooting and diagnosis
Accomplishments
- Achieved results by completing task with accuracy and efficiency.
Timeline
TECHNICAL SUPPORT ENGINEER TIER 1 FOR NETAPP
SUTHERLAND GLOBAL
01.2020 - Current
SERVICE AGENT
GCA SERVICES GROUP
04.2015 - 12.2019
CASHIER
WEGMANS FOOD MARKETS, INC.
04.2015 - 07.2017
Bachelor of Science - Applied Art & Science, Computing Technology and Business: Accounting
ROCHESTER INSTITUTE OF TECHNOLOGY
Associate of Science - Information Technology
MONROE COMMUNITY COLLEGE
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