Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yukette Patterson

Rockingham

Summary

Seeking a challenging healthcare facility where my vast knowledge and experience of nursing functions will be employed in providing exceptional support to the team.

Healthcare professional with proven track record of managing clinic operations and enhancing patient care. Known for strong team collaboration and achieving consistent results. Reliable and adaptable, proficient in staff management, patient relations, and operational efficiency, fostering supportive and productive work environment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Clinic Team Leader

Fastmed Urgent Care
04.2024 - Current
  • Evaluated employee performance regularly, providing constructive feedback and setting achievable goals for continued growth and development.
  • Developed comprehensive training programs for new staff members, resulting in improved performance and confidence.
  • Streamlined clinic operations by identifying areas of inefficiency and implementing targeted improvements.
  • Reduced patient wait times with effective resource allocation and staff scheduling strategies.
  • Enhanced team collaboration through regular meetings, clear communication, and shared decision-making processes.
  • Fostered a positive work environment by promoting teamwork, open communication, and ongoing professional development opportunities.
  • Improved patient care standards by regularly evaluating clinical practices and implementing evidence-based improvements.
  • Oversaw inventory management processes maintaining appropriate supply levels while minimizing waste-related costs.
  • Maintained compliance with industry regulations through thorough documentation, reporting, and training initiatives.
  • Increased patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
  • Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Medical Assistant

Fast Med
09.2020 - Current
  • Assist provider with in house procedures.
  • Gather patient vitals including weight, height, and temperature.
  • Blood draws
  • EKG
  • Urinalysis
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.


Medical Assistant

First Care Medical Clinic
05.2018 - 01.2020
  • Manage Non Narcotic Pain Management department.
  • Triage patients, vitals including blood pressure, weight, height, and temperature.
  • Phlebotomy
  • Referrals
  • Patient check in
  • Run labs including CBC, H Pylori test, Urinalysis, Urine Drug Screen, Strep Test
  • Injections, Pediatric care
  • Gynecology experience

Medical Assistant

Pinehurst Surgical Clinic (Mohs Dept.)
10.2016 - 05.2018
  • Answer calls, assist patients, take vitals including weight, blood pressure, height.
  • I have assisted in over 2000 Mohs surgeries, excisions, and reconstruction.
  • I am familiar with assisting with complex repairs, flaps, and grafts as well as laser surgery.
  • I can schedule appointments, sterilize tools, perform suture removals, wound care, and bandage change.
  • Familiar with medication administration, injections, phlebotomy, and proper handling of pathology specimens.

Medical Receptionist/Medical Assistant Internship

Premier Pain Practice
05.2016 - 05.2016
  • Assist Physician in exam room, escort patients to exam room, measure vitals, including weight, blood pressure, temperature, pulse, and document all information in patients charts.
  • Triage and process messages from patients and front office staff and physicians.
  • Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.

Sales

CSR
07.2015 - 04.2016
  • Address customer's issues, provide support and offer information as needed.

Personal Care Assistant

PCA
08.2014 - 10.2015
  • Assist patients with bathing, feeding, and other needs.

Secretary

Williams Construction
02.2006 - 11.2012
  • Answer calls, schedule appointments, keep a count on payroll, and input information.

Education

Certificate - Registered Medical Assistance

Fayetteville Technical Community College
Fayetteville, NC
01.2016

GED -

Richmond Community College
Hamlet, NC
11-2012

Skills

  • Communications (10 years)
  • Ability to work independently and with a strong sense of ethics
  • Strong computer skills
  • Taking vitals, scheduling patient appointment
  • Knowledge of recording patient history
  • Administer injections
  • Draw blood
  • Dermatology
  • CMA
  • Front Office
  • Phlebotomy
  • EKG
  • EMR
  • Injections
  • Scheduling
  • Vital Signs
  • Patient Care
  • EHR
  • CPR Certified
  • Receptionist
  • Epic
  • Triage
  • Laboratory Experience
  • Medical Office Experience
  • Pain Management
  • Medical Imaging
  • HIPAA compliance
  • Clinical supervision
  • Team management
  • Clinical leadership
  • Scheduling appointments
  • Patient care coordination
  • Employee training
  • Urgent care
  • Back office
  • Patient flow
  • Corporate compliance
  • Organizational skills
  • Medical terminology
  • HIPAA guidelines

Certification

  • BLS/CPR August 2020
  • Registered Medical Assistant (RMA) 2705607 August 2016 to Present

Timeline

Clinic Team Leader

Fastmed Urgent Care
04.2024 - Current

Medical Assistant

Fast Med
09.2020 - Current

Medical Assistant

First Care Medical Clinic
05.2018 - 01.2020

Medical Assistant

Pinehurst Surgical Clinic (Mohs Dept.)
10.2016 - 05.2018

Medical Receptionist/Medical Assistant Internship

Premier Pain Practice
05.2016 - 05.2016

Sales

CSR
07.2015 - 04.2016

Personal Care Assistant

PCA
08.2014 - 10.2015

Secretary

Williams Construction
02.2006 - 11.2012

Certificate - Registered Medical Assistance

Fayetteville Technical Community College

GED -

Richmond Community College

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Yukette Patterson