Youssef Kelany

Lead Wellness Coordinator

The Joint Chiropractic

Charlotte

02.2023 - Current

Communicated financial obligations to patients and collected fees at time of service.
Guided patients through the completion of consent and other required medical forms.
Prepared correspondence, reports, memos, and other documents as requested by management staff.
Assisted in the implementation of new technologies and processes to improve patient access services.
Collaborated with marketing team members to create engaging content that resonates with target audiences.
Managed day-to-day interactions with followers and responded promptly to customer inquiries or complaints.
Utilized scheduling tools like Hootsuite or Sprout Social to plan ahead posts according to predetermined timelines.
Facilitated patient registration, verifying all required documentation is collected and filed properly.
Contributed to team meetings, sharing insights and strategies for improving patient access services.
Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Facilitated communication between clinical staff members to ensure continuity of care.
Processed patient copays, deductibles, and other payments, ensuring accurate financial records.
Answered telephone calls to schedule appointments and answer patient questions.
Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
Screened patients for eligibility for state, local and federal assistance programs.
Collaborated with clinical and administrative staff to meet patient needs.
Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Performed data entry into electronic health record system.
Provided administrative support to physicians, nurses, and other healthcare personnel.
Ensured medical records were accurately updated with patient information.
Received patient inquiries or complaints and directed to appropriate medical staff members.
Processed insurance verifications and authorizations to ensure coverage of services.
Obtained necessary signatures for privacy laws and consent for treatment.
Organized and facilitated vendor meetings to ensure successful execution of all events.
Coordinated with marketing team for promotional materials for each event.
Monitored event progress by tracking expenses against budget and adjusting as needed.
Oversaw setup, breakdown, and storage of all equipment used for events.
Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Arranged security, printing and supply vendors to meet unique requirements of each event.
Created program activities, agendas and budgets based on client requirements.
Conferred with customers to gather event requirements and explore opportunities.
Registered new patients in accordance with HIPAA guidelines.
Maintained accurate documentation of patient visits and follow-up care plans.
Maintained records of all participants in the organization's wellness programs.
Developed event timelines and schedules to streamline planning processes.
Managed on-site event setup and breakdown, overseeing staff and volunteers.
Conducted post-event evaluations to gather feedback for future improvements.