Yoselyn Zagada- Cervantes
Durham
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
5
5
years of professional experience
Work History
Cashier/Pizza Server
Il Forno
08.2022 - Current
- Collaborated with team members to improve workflow and reduce wait times during peak hours.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Cashier/ Salad
The Loop Pizza Grill
07.2021 - 09.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
Education
Nail Technician - Manicuring
Durham Technical Community College
12-2025
High School Diploma -
C.E Jordan High School
Durham, NC 06-2022
Skills
- Customer service
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
Languages
Spanish
Native or Bilingual
Timeline
Cashier/Pizza Server
Il Forno
08.2022 - Current
Cashier/ Salad
The Loop Pizza Grill
07.2021 - 09.2025
Nail Technician - Manicuring
Durham Technical Community College
High School Diploma -
C.E Jordan High School