YONAIRI LARA MOSQUEA
Winston-Salem
Summary
Dynamic and charismatic phlebotomist with over 7 years of customer service experience, transitioning into a Flight Attendant role. Expertise in maintaining composure under pressure while delivering exceptional service ensures safety and comfort for diverse individuals. Bilingual in Spanish and English, with proven ability to communicate effectively, manage multiple tasks, and create positive experiences in high-volume, fast-paced environments. Committed to leveraging strong interpersonal skills and dedication to customer satisfaction to enhance the travel experience in the aviation industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist
Beth Israel Deaconess Medical Center
10.2022 - Current
- Perform venipunctures and specimen collections with high accuracy and patient care.
- Ensure proper labeling, handling, and documentation of samples.
- Provide compassionate support while maintaining safety and infection control standards.
Patient Access Representative (Ambulatory Services)
Beth Israel Deaconess Medical Center
02.2022 - 10.2022
- Scheduled appointments, verified insurance, and coordinated patient flow.
- Handled a high volume of calls while ensuring patient confidentiality.
- Supported clinic operations to improve patient experience.
Delivery Driver
Amazon Flex
09.2021 - 02.2022
- Managed timely deliveries while ensuring package safety and customer satisfaction.
- Navigated routes efficiently under tight deadlines.
Prime Now Associate
Amazon Warehouse
11.2020 - 09.2021
- Picked and packed customer orders with accuracy and speed.
- Operated handheld devices for inventory and order tracking.
Crew Member (Xpert Trained)
Dunkin' Donuts
08.2019 - 03.2020
- Delivered fast, friendly service in a high-volume environment.
- Operated cash register to ring up final bill and process various forms of payment.
Staff Member
Popeye's Louisiana Kitchen
11.2018 - 09.2019
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Performed shift change tasks each day to keep store neat and running smoothly.
Education
General Studies - STEM
Massachusetts Bay Community College
Wellesley, MA05-2024
Phlebotomy Technician Certificate - undefined
Bunker Hill Community College
Charlestown, MA05.2022
High School Diploma - undefined
Boston International High School
Boston, MA06.2020
Skills
- Customer Service & Communication
- Calm Under Pressure & Conflict Resolution
- Team Collaboration & Multitasking
- Safety Awareness & First Aid/CPR
- Phlebotomy & Patient Care
- Electronic Health Records (EHR)
- Bilingual: Spanish & English
Certification
- PT - Phlebotomy Technician
- CNA - Certified Nursing Assistant
- OSHA - General Industry Healthcare
- CPR - Certificate Course
Languages
Bilingual: Spanish (native), English (advanced)
Timeline
Phlebotomist
Beth Israel Deaconess Medical Center
10.2022 - Current
Patient Access Representative (Ambulatory Services)
Beth Israel Deaconess Medical Center
02.2022 - 10.2022
Delivery Driver
Amazon Flex
09.2021 - 02.2022
Prime Now Associate
Amazon Warehouse
11.2020 - 09.2021
Crew Member (Xpert Trained)
Dunkin' Donuts
08.2019 - 03.2020
Staff Member
Popeye's Louisiana Kitchen
11.2018 - 09.2019
Phlebotomy Technician Certificate - undefined
Bunker Hill Community College
High School Diploma - undefined
Boston International High School
General Studies - STEM
Massachusetts Bay Community College
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