Summary
Overview
Work History
Education
Skills
Timeline
Personal Information
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Yolanda Walker

Yolanda Walker

Henderson,NC

Summary

Customer Service professional with 20 years of experience seeking role as Customer Service Support Representative. Proven ability to handle inbound calls and excel in fast-paced environments while consistently achieving performance goals. Strong background in scheduling, customer satisfaction, and time management, with expertise in administrative support and problem-solving.

Overview

19
19
years of professional experience

Work History

Furniture Implementation Specialist

Staples
Henderson, NC
06.2007 - Current
  • Coordinate premium service scheduling to enhance client satisfaction and operational efficiency.
  • Facilitate communication between sales and project teams to ensure optimal service delivery.
  • Handled over 100+ emails daily while providing excellent customer service
  • Streamlined implementation processes, reducing project timelines and improving overall service delivery efficiency.

Front Desk Agent/Night Auditor

Clarion Pointe
Wake Forest, NC
09.2022 - 10.2023
  • Streamlined service scheduling and office installations, improving operational efficiency and elevating customer satisfaction.
  • Coordinated with housekeeping for expedited room readiness, significantly enhancing guest experiences.
  • Conducted nightly audits and balanced accounts to maintain financial accuracy and integrity.
  • Managed check-out processes and maintained lobby areas, ensuring efficient payment collection and a welcoming atmosphere for guests.
  • Managed reservations utilizing property management systems to optimize occupancy rates.

Education

Psychology

Virginia Commonwealth University
Richmond, VA
07-1990

High School Diploma -

Highland Springs High School
Highland Springs, VA
06-1988

Skills

  • Administrative
  • Customer Service
  • MS Office
  • Bookkeeping
  • Scheduling
  • Inventory Management
  • Event Planning
  • Attention To Detail
  • Problem Solving
  • Time Management

Timeline

Front Desk Agent/Night Auditor

Clarion Pointe
09.2022 - 10.2023

Furniture Implementation Specialist

Staples
06.2007 - Current

Psychology

Virginia Commonwealth University

High School Diploma -

Highland Springs High School

Personal Information

Title: Customer Service Support Representative

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Yolanda Walker