Yolanda Lundberg
Fuquay Varina
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
14
14
years of professional experience
Work History
Business Execution Consultant
Wells Fargo
05.2020 - Current
- Liaised with management, and line of business to better understand business needs and recommend appropriate solutions.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Frequently inspected production area to verify efficient and compliant operation.
- Educated staff on organizational mission and goals to help employees achieve success.
Operations Manager II
Wells Fargo
04.2018 - 05.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for organization.
Bankruptcy Manager II
Wells Fargo
08.2017 - 04.2018
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Developed enhancements to procedures to ensure compliance with bank and government laws.
- Trained and developed employees to maintain their assigned tasks to help reduce the number of accounts to age in the system of review.
Loan Administration Manager
Wells Fargo
11.2016 - 11.2017
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Monitored pipelines to track and log status of loans.
- Developed and executed procedures for Military SCRA review within specific line of business to ensue all service members receive their entitled protection within lending.
- Developed and implemented updated policies to reduce department risk and improve overall operational process.
Lending Manager
Wells Fargo
03.2011 - 02.2016
- Oversaw entire loan process to provide each client received exceptional service.
- Trained newly hired employees to provide information regarding processes, procedures and deadlines.
- Advised clients of financial services that could prove to be beneficial.
- Analyzed financial statements and tax returns to complete underwriting process.
- Supervised team of 10-15 loan underwriters, promoting positive environment and instilling model of hard work and dedication.
- Lead team charged with consumer lending compliance and risk evaluation.
- Recruited, interviewed, and hired new employees bringing value to lending department.
- Conducted weekly one-on-one meetings with employees to provide performance evaluations, resolve issues, and answer questions.
Education
Associate of Science - Finance
Westmoreland County Community College
GreensburgSkills
- Technical review
- Reporting writing
- Business presentation
- Verbal and written communication
- Operations analysis
- Time management
- Team collaboration
- Attention to detail
- MS office
- Strategic planning
- Problem-solving
Languages
English
Native or Bilingual
Timeline
Business Execution Consultant
Wells Fargo
05.2020 - Current
Operations Manager II
Wells Fargo
04.2018 - 05.2020
Bankruptcy Manager II
Wells Fargo
08.2017 - 04.2018
Loan Administration Manager
Wells Fargo
11.2016 - 11.2017
Lending Manager
Wells Fargo
03.2011 - 02.2016
Associate of Science - Finance
Westmoreland County Community College
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