Yolanda Jongilanga

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

Customer Service Responsibilities:

1. Customer Interaction & Support

o Greet customers warmly and assist with inquiries.

o Provide accurate information about products, services, and promotions.

o Handle complaints and resolve issues professionally or escalate when necessary.

2. Order and Service Management

o Help customers place, modify, or track orders.

o Process returns, exchanges, and refunds following company policy.

o Coordinate with other departments (sales, inventory, etc.) to meet customer needs.

3. Customer Records & Follow-Up

o Maintain and update customer profiles in CRM systems.

o Keep detailed logs of customer interactions and transactions.

o Follow up to ensure issues are resolved and customers are satisfied.

Cashier & Payment Processing Duties:

Transaction Handling
Operate cash registers and point-of-sale (POS) systems.
Accurately process all payment types including cash, credit/debit cards, mobile payments, and vouchers.
Issue receipts and provide correct change to customers.

Daily Cash & Card Reconciliation
At the end of each shift/day:
Count and verify all cash received during transactions.
Review and match card payment totals from the system with card terminal/bank reports.
Ensure that total sales match the system records for both cash and card payments.
Report any discrepancies immediately to the supervisor or finance team.
Complete and submit end-of-day reconciliation forms or system reports as required.

Register Management
Open and close the till/register responsibly.
Maintain a balanced cash drawer throughout the shift.
Follow all company procedures for safe cash handling and secure storage.

Recordkeeping
Maintain accurate logs or digital reports of daily sales, refunds, and voids.
Ensure all transactions are properly documented for auditing and reporting.

• Promoting sales
• Minimizing stock losses
• Manage 30 customers with sales enquiry and complains
• Assisting with stock handling and merchandising
• Giving exceptional customer service
• Assisting customer on the floor
• Operating the cash register efficiently
• Ensuring business objectives and standards are met
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Built rapport with repeat customers, fostering long-term loyalty to the brand.
• Established rapport with customers using active listening and interpersonal skills.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Capturing and recording mark sheets

• Assisting in preparing lesson plan for students
• Monitoring and maintaining professionalism during lessons
• Record-keeping of daily attendance for learners
• Assisting and supporting Educator with Admin tasks
• Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
• Enhanced classroom environment by implementing various teaching methods and strategies, catering to diverse learning styles.
• Assisted in developing effective classroom management strategies that fostered an inclusive community where all students felt valued and respected.
• Contributed to the development of curriculum materials, aligning content with state standards and educational objectives.
• Provided one-on-one tutoring support outside of regular school hours for students requiring additional assistance with coursework or test preparation.
• Assisted lead teacher in managing classroom behaviour, ensuring a safe and supportive learning environment for all students.

• Negotiating repayments plans
• Assisting clients with queries related to their accounts
• Introducing payment plans to assist clients
• Updating systems with clients accurate information
• Managed client relationships through regular check-ins and updates on project progress.
• Identified areas of improvement for clients' operations, implementing targeted solutions to increase productivity.
• Implemented best practices to optimize clients' organizational performance, leading to improved operational efficiency.
• Facilitated workshops with stakeholder groups to gain consensus on priorities and approaches for tackling identified issues or opportunities.
• Enhanced communication among team members, fostering a collaborative and supportive work environment.
• Conducted thorough market research and analysis, providing valuable insights for client decision-making.
• Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
• Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
• Established trusted partnerships with key industry influencers, expanding the company's network of resources and contacts.