Yolanda Huey
Statesville
Summary
Detail-oriented professional skilled in insurance verification, patient account management, and financial counseling. Proven ability to resolve discrepancies and enhance patient services.
Overview
16
16
years of professional experience
Work History
Patient Financial Counselor
Duke Health Lake Norman
Mooresville
06.2021 - 05.2026
- Called patients with upcoming appointments for pre-registration
- Coordinated insurance verification and eligibility for patient services.
- Reviewed patient accounts for accuracy and resolved discrepancies.
- Documented patient interactions in electronic health record systems accurately.
Spiral Department Assembly
Amesbury Truth
Statesville
09.2015 - 03.2020
- Executed daily responsibilities with accuracy and efficiency, ensuring smooth operations.
- Constructed window balances using precise measurements and tools.
- Proposed innovative ideas and solutions that improved team collaboration and project outcomes.
- Collaborated with diverse coworkers to achieve shared goals and resolve product-related issues.
Customer Service Representative
Answerphone of America
Statesville
12.2013 - 01.2014
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Handled high call volumes while fostering positive customer relationships.
- Recorded customer interactions in company database, ensuring accurate and accessible information.
Associate
The Internet Company
Statesville
01.2010 - 03.2012
- Reviewed and improved processes to enhance operational effectiveness within teams, resulting in streamlined workflows.
- Researched employment engine sites and posted job listings on company website to attract qualified candidates.
Education
Associate of Applied Science - Business Administration
King's College
Charlotte, NC06-1990
High School Diploma -
Statesville High School
Statesville, NC06-1989
Some College (No Degree) - Administrative Science
Mitchell Community College
Statesville, NCSkills
- Financial counseling
- Patient account management
- Claims processing
- Insurance verification
- Medical billing
- Electronic health records
- Customer relationship management
Timeline
Patient Financial Counselor
Duke Health Lake Norman
06.2021 - 05.2026
Spiral Department Assembly
Amesbury Truth
09.2015 - 03.2020
Customer Service Representative
Answerphone of America
12.2013 - 01.2014
Associate
The Internet Company
01.2010 - 03.2012
Associate of Applied Science - Business Administration
King's College
High School Diploma -
Statesville High School
Some College (No Degree) - Administrative Science
Mitchell Community College