Yolanda Carpenter
Gastonia,NC
Summary
Professional Human Resources leader with deep expertise in talent management, employee relations, and organizational development. Proven ability to drive strategic initiatives, foster collaborative environments, and deliver impactful results. Adept at navigating complex challenges, prioritizing team needs, and promoting culture of continuous improvement. Skilled in conflict resolution, performance management, and aligning HR strategies with business goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Human Resources Business Partner
Amazon Robotics Fulfillment Center
Charlotte, NC
09.2022 - Current
- Investigated and resolved complex employee relations matters including harassment and discrimination complaints, achieving a 98% resolution rate through effective mediation and proactive coaching of managers.
- Aligned HR strategies with business goals by implementing leadership placement, development initiatives, and workforce diversification programs, contributing to improved retention and financial performance.
- Designed and executed communication and engagement strategies across 9 sites, resulting in a 30% increase in engagement scores and a 25% improvement in employee retention.
- Partnered with managers to implement performance coaching frameworks that drove a 20% increase in productivity across multiple teams.
- Facilitated talent acquisition processes, ensuring alignment with organizational culture and values.
Human Resources Business Partner
Amazon Robotics Fulfillment Center
Charlotte, NC
11.2021 - Current
- Leveraged HR data and KPIs to improve workforce planning efficiency by 20%.
- Coordinated internship programs that developed early-career talent pipelines while supporting staffing needs.
- Enhanced company culture by launching team-building and recognition programs for salaried leaders and hourly associates, reducing turnover by 15%.
- Supported diversity and inclusion initiatives that strengthened workforce representation and improved employee satisfaction.
- Developed and implemented training programs to enhance employee performance and engagement.
Environmental Compliance Specialist
Circle K Stores Inc.
Phoenix, AZ & Tempe, AZ
01.2019 - 11.2021
- Reduced compliance risks by monitoring 1,500+ sites across 3 states, maintaining a 93% compliance rating.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Oversaw environmental remediation efforts, driving timely response and alignment with safety protocols.
Senior Human Resources Generalist
Circle K Stores Inc.
Phoenix, AZ & Tempe, AZ
07.2018 - 01.2019
- Screened, interviewed, and evaluated candidates, improving time-to-fill rate by 11% while maintaining high-quality hires.
- Led engagement programs and coordinated wellness events, boosting morale and decreasing turnover.
- Mediated employee disputes, fostering stronger team collaboration and minimizing workplace disruptions.
- Developed and implemented training programs to improve employee skills and compliance with company policies.
- Led recruitment initiatives to attract top talent, enhancing workforce quality and efficiency.
Senior Human Resources Generalist
The Tax Center, LLC
Atlanta, GA
01.2015 - 07.2018
- Directed payroll for 100+ employees, ensuring 100% accuracy in processing.
- Facilitated performance management cycles, supporting SMART goal development and boosting engagement scores.
- Conducted sensitive workplace investigations, ensuring confidentiality and mitigating legal risks.
- Advised managers on employment law updates, strengthening organizational compliance readiness.
- Streamlined onboarding processes, reducing time-to-hire and improving new hire retention rates.
Property Manager
Fickling & Company
St. George Island, FL
07.2011 - 01.2015
- Developed and enforced proactive maintenance programs, reducing tenant complaints by 20%.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Managed budgets, optimizing financial performance through strategic resource allocation.
- Analyzed market trends to inform pricing strategies and maximize rental income potential.
Education
MBA - Human Resources Management
Walden University
Minneapolis, MN07-2023
Graduate Certificate - Human Resources Management
Walden University
Minneapolis, MN10-2022
Bachelor of Science - Business Administration And Management
Walden University
Minneapolis, MN07-2021
Graduate Certificate - Business Administration And Management
Walden University
Minneapolis, MN05-2021
Skills
- Employee Relations
- HR Compliance & Policies
- Performance Management
- Talent Development
- Workforce Planning
- Strategic Problem-Solving
- Leadership
- Conflict Resolution
- Coaching & Mentorship
- Stakeholder Collaboration
- Diversity and inclusion
- HR policies implementation
Certification
- SHRM-CP - SHRM Certified Professional
Accomplishments
- Led communication strategy reaching 5,000+ employees across multiple locations.
- Improved employee retention by 25% through engagement initiatives.
- Managed organizational change affecting 2,000+ employees with a 95% satisfaction rate.
- Supported labor-related negotiations, ensuring compliance with employment law and organizational policies.
Timeline
Regional Human Resources Business Partner
Amazon Robotics Fulfillment Center
09.2022 - Current
Human Resources Business Partner
Amazon Robotics Fulfillment Center
11.2021 - Current
Environmental Compliance Specialist
Circle K Stores Inc.
01.2019 - 11.2021
Senior Human Resources Generalist
Circle K Stores Inc.
07.2018 - 01.2019
Senior Human Resources Generalist
The Tax Center, LLC
01.2015 - 07.2018
Property Manager
Fickling & Company
07.2011 - 01.2015
MBA - Human Resources Management
Walden University
Graduate Certificate - Human Resources Management
Walden University
Bachelor of Science - Business Administration And Management
Walden University
Graduate Certificate - Business Administration And Management
Walden University