Yoel Serekeberhan
Charlotte
Summary
Detail-oriented professional with a proven track record in customer service and team collaboration. Skilled in problem-solving and time management, ensuring exceptional member experiences and operational efficiency.
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Blakeney Racquet & Swim Club
Charlotte, NC
08.2024 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing member inquiries and concerns promptly.
- Coordinated scheduling for courts and facilities, optimizing usage for members.
- Handled phone calls and email communications, maintaining professionalism in all interactions.
Maintenance Crew Member
Blakeney Racquet & Swim Club
Charlotte, NC
04.2024 - Current
- Maintained cleanliness and functionality of club facilities, ensuring optimal member experiences.
- Conducted regular inspections and repairs on equipment, enhancing safety and performance standards.
- Collaborated with team members to streamline maintenance schedules, improving operational efficiency.
- Trained new staff on maintenance procedures and safety protocols, fostering a knowledgeable workforce.
Tennis Coach
Blakeney Racquet & Swim Club
Charleston, NC
06.2023 - Current
- Developed personalized training programs to enhance player performance and skill levels.
- Conducted group clinics focusing on technique improvement and tactical strategies.
- Evaluated players' progress and provided constructive feedback for continuous development.
- Organized competitive events, fostering a positive environment and team spirit among participants.
Education
High School Diploma -
Marvin Ridge High School
Waxhaw, NCSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Administrative skills
- Oral and writing communication
Languages
English
Native or Bilingual
Tigrinya
Native or Bilingual
Timeline
Front Desk Receptionist
Blakeney Racquet & Swim Club
08.2024 - Current
Maintenance Crew Member
Blakeney Racquet & Swim Club
04.2024 - Current
Tennis Coach
Blakeney Racquet & Swim Club
06.2023 - Current
High School Diploma -
Marvin Ridge High School