Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yiming Mao

Charlotte

Summary

Results-driven manager with extensive experience at iColor Nail Bar, specializing in sales analysis and customer service. Developed and implemented strategies that increased profitability and strengthened supplier partnerships. Skilled in project management and team collaboration, achieving operational efficiency and substantial cost savings through effective inventory management.

Overview

6
6
years of professional experience

Work History

Manager

iColor Nail Bar
Charlotte
01.2023 - Current
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Developed relationships with suppliers to negotiate better prices.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to maximize sales and profitability.
  • Updated POS system with new products and promotional offers.
  • Implemented efficient systems for tracking stock movement.
  • Planned special promotions or discounts based on market trends.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Performed regular price checks to ensure competitive pricing.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Identified opportunities for cost savings through waste reduction initiatives.

Manager's Assistant

Juicy Crawfish
Houston
05.2019 - 01.2021
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Handled incoming calls and directed callers to appropriate department or employee.

Education

Associate of Arts - Visual Arts

Central Piedmont Community College
Charlotte, NC
12-2026

Skills

  • Visual merchandising
  • Digital design
  • Artistic software
  • Project management
  • Customer service
  • Team collaboration
  • Sales analysis
  • Time management
  • Work prioritization
  • Change management
  • Inventory management
  • Resource allocation
  • Sales management
  • Project planning
  • Decision-making

Languages

English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Limited
Vietnamese
Limited

Timeline

Manager

iColor Nail Bar
01.2023 - Current

Manager's Assistant

Juicy Crawfish
05.2019 - 01.2021

Associate of Arts - Visual Arts

Central Piedmont Community College

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Yiming Mao