Yesika H Smith
Thomasville
Summary
I am dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Substitute Teacher
ESS
Thomasville
02.2025 - 06.2025
- Provided meaningful instruction to students in absence of regular teacher.
- Reviewed and implemented regular teacher's routines, procedures, lesson plans, and curriculum objectives.
- Established and maintained a safe, orderly classroom environment for optimal learning.
- Reported student injuries, illnesses, and serious discipline issues to school administration.
- Provided notes and reports on school day activities to primary teacher.
Project Manager
Dynamic Construction
Greensboro
05.2021 - 09.2022
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Led meetings with internal team members, consultants and contractors.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Conducted periodic inspections of job sites for quality and progress.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
Customer Service Administrator
Sealy Mattress Manufactory
Trinity
07.2020 - 10.2020
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Cultivated long-term relationships with customers, encouraging more lucrative business opportunities.
- Answered phones for main switchboard to assist operator and facilitate smooth communications.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Receptionist
Robert Half
Greensboro
10.2019 - 06.2020
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted customers, answered general questions and directed to appropriate locations.
Bilingual Administrative Assistant
Tax Protection Plus
Winston-Salem
04.2017 - 02.2019
- Completed complex, specialized administrative work as well as prepared financial and operational reports.
- Drafted letters, reports and presentations as requested by staff members.
- Performed filing, typing, photocopying and distributing materials to assist employees.
- Provided top-notch clerical support to staff by efficiently handling variety of routine tasks and special projects.
- Organized filing system for expense reports, fuel usage, mileage reports and employee attendance records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Bilingual Sales Representative
Tax Protection Plus
Winston-Salem
11.2015 - 03.2017
- Provide customer service to Tax Professionals to answer software questions; answer questions about Protection Plus Services; take information from Taxpayers to open a case for services.
- Process payments and verify contact information in Salesforce Software.
Education
Some College (No Degree) - Some College (2 Years of General Studies)
Davidson County Community College
Thomasville, NC01-2014
High School Diploma -
Thomasville High School
Thomasville, NC06.2012
Skills
- Bilingual (Spanish)
- Microsoft Office
- Project coordination
- Meeting organization
- Adaptability
- Filing and data archiving
- Team collaboration
- Front desk operation
- Positive and professional
- Organization skills
Timeline
Substitute Teacher
ESS
02.2025 - 06.2025
Project Manager
Dynamic Construction
05.2021 - 09.2022
Customer Service Administrator
Sealy Mattress Manufactory
07.2020 - 10.2020
Receptionist
Robert Half
10.2019 - 06.2020
Bilingual Administrative Assistant
Tax Protection Plus
04.2017 - 02.2019
Bilingual Sales Representative
Tax Protection Plus
11.2015 - 03.2017
Some College (No Degree) - Some College (2 Years of General Studies)
Davidson County Community College
High School Diploma -
Thomasville High School