Yesica Villanueva
Wake Forest
Summary
Experienced Contractor Investigator with a strong background in investigative techniques and report writing. Demonstrated leadership in team management and mentorship of junior staff, ensuring adherence to ethical standards. Proficient in handling sensitive information and executing comprehensive background checks. Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Contractor Investigator
Villanueva Investigation Services LLC
Wake Forest
09.2021 - Current
- Meet with interviewees to conduct their background investigation.
- Follow government protocol to protect and process personal identifiable information and other sensitive information for each interviewee.
- Prep for each interview by briefing each case and developing investigative plans catered to each individual.
- Canvas neighborhoods and places of employment to develop leads in the field.
- Obtain fingerprints when required.
- Evaluate information developed through the investigations in order to conduct follow-up interviews.
- Submit detailed, well-written cases to the government agencies.
- Develop comprehensive investigative strategies for diverse case types.
- Attend training sessions to stay current on new investigative trends and technologies.
- Prepare detailed reports summarizing investigative activities and results.
- Organize and maintain files of all investigative activities.
- Adhere to departmental policies regarding investigations and reporting procedures.
- Complete comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings.
- Follow up on leads obtained through interviews or other sources.
- Train junior investigators on best practices and investigative techniques effectively.
Firewall Engineer Supervisor
Leidos
04.2020 - 05.2023
- Manage a team of 10+ firewall engineers.
- Report daily status updates on the team's progress.
- Utilize Service Now to update tickets with the most current troubleshooting progress.
- Provide guidance to team members by helping them prioritize their work and assigning them to projects.
- Assist in reviewing the documentation process for decommissioning firewalls, OS upgrade, firmware revision and migrating security vulnerabilities.
- Assist the engineer with approvals for 150+ changes per month.
- Monitor 20+ active incidents per week.
- Assist and reporting on 12 to 15 work session and troubleshooting calls per week.
- Troubleshoot RSA, MFA, job codes, Any Connect and EUA issues.
- Communicate with the vendors for the firewall when vulnerabilities are discovered.
- Interview prospective engineers and conduct company-specific on-boarding process.
- Represent incidents on the daily operations call.
- Monitor firewall alerts and assign the appropriate resource to conduct investigation.
- Participate in severities by facilitating communication between management, vendors and engineers.
- Constant a with the NOC regarding firewall incident and change management.
- Participate in unscheduled audit calls in order to ensure customer compliance.
- Work closely with SOC Team in order to mitigate discovered vulnerabilities.
Special Investigator
Perspecta
03.2017 - 04.2020
- Met with interviewees to conduct their background investigation.
- Followed government protocol to protect and process personal identifiable information and other sensitive information for each interviewee.
- Prepped for each interview by briefing each case and developing investigative plans catered to each individual.
- Canvassed neighborhoods and places of employment to develop leads in the field.
- Obtained fingerprints when required.
- Evaluated information developed through the investigations in order to conduct follow-up interviews.
- Submitted detailed, well-written cases to government agencies.
- Mentored new investigators by helping them develop their own investigative skills.
Client Support Specialist
ADP
03.2016 - 07.2016
- Provided knowledge of applicable laws and regulations that govern employment and hiring practices.
- Assisted clients with payroll processing.
- Developed call center experience.
- Reviewed, analyzed, verified payroll reports for accuracy and made necessary adjustments through established procedures.
- Assisted human resources account managers and human resource operations with payroll specific questions.
- Created and loaded payroll data batches using ADP Workforce Now for one-time payments, hours worked, overtime, adjustments and deductions.
Specialist
Apple, Inc.
06.2012 - 03.2016
- Welcomed customers entering the store and determined what each customer wanted and needed.
- Answered product questions with up-to-date knowledge of sales.
- Assisted customers with data migrations.
- Demonstrated product features and accurately explained details and care of merchandise, asking open ended questions to identify customers' needs and matching them with the best products or services.
- Mentored new sales associates to contribute to the store's positive culture.
- Conducted workshops in order to help customers obtain the most out of their Apple devices.
Education
Master of Science - Cyber Security
Maryvale University
Saint Louis, MI05.2019
Bachelor of Science - Anthropology, Sociology & Criminal Justice
Towson University
Towson, MD05.2015
Skills
- Firewalls: Palo Alto, Cisco, Blue Coats, Checkpoint
- RSA Public-Key Encryption Technology
- Service Now
- Incident & Change Management
- Monitoring Tools: Splunk, Nagios
- Customer Service
- Apple IOS, OSX Software & Troubleshooting
- Microsoft Office: Word, PowerPoint, Excel & Outlook
- Strategic Sales Knowledge
- Problem Solving and Analytical Skills
- Investigative techniques
- Background checks
- Report writing
- Data analysis
- Case management
- Field investigation
- Risk assessment
- Interviewing skills
- Communication skills
- Problem solving
- Team leadership
- Training and development
- Attention to detail
- Deadline and results-oriented
- Witness interviews
- Detailed report writing
- Report generation
- Report development
- Cybersecurity awareness
- Ethical and honest
- Research
- Skilled interrogator
- Top secret US government security clearance
- Firewall management
- Vulnerability assessment
- Incident response
- Time management
Certification
- Mobile Certified Technician by Apple, Inc.
- CrossFit Level | Certification
- Cyber Security Awareness Training 2019 IT Security and Privacy Awareness
- AWS Cloud Practitioner Training
- Splunk Training 2020
References
- Raymond Brown, Network Manager, Leidos, 301-693-4431, raymond.brown@leidos.com
- Jennifer Koenig, Manager, Perspecta, 410-982-1530, Jennkoenig12@comcast.net
- Gena Gregory, Contractor Liaison, 502-974-9130, Gena.gregory@rdg.peraton.com
Personal Information
Title: Active Top Secret Security Clearance, Active Public Trust
Languages
Spanish
Native/ Bilingual
Timeline
Contractor Investigator
Villanueva Investigation Services LLC
09.2021 - Current
Firewall Engineer Supervisor
Leidos
04.2020 - 05.2023
Special Investigator
Perspecta
03.2017 - 04.2020
Client Support Specialist
ADP
03.2016 - 07.2016
Specialist
Apple, Inc.
06.2012 - 03.2016
Master of Science - Cyber Security
Maryvale University
Bachelor of Science - Anthropology, Sociology & Criminal Justice
Towson University