Yesica M. Robles
Lincolnton,NC
Summary
Bilingual in English and Spanish, excelling in written and verbal communication with a strong attention to detail. A collaborative team player who thrives in group settings and when working independently. Recognized for exceptional productivity in fast-paced environments, approaching learning and work proactively. Goal-oriented and committed to achieving success in all pursuits.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Lincoln Charter School
08.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
- Contributed to policy updates, researching regulations to ensure company compliance.
Manager & Server
Taco & Tequila Mexican Restaurant
08.2006 - 08.2024
- Hire and train staff, coordinate employee schedules, and ensure company protocols are being followed.
- Resolves customer complaints regarding food service.
- Adheres to and enforce employee compliance with health, safety, and sanitation standards.
- Handles high volume of customers at one time, speaking both English and Spanish fluently and interchanging.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through account development.
Bank Teller
Federal Credit Union
12.2019 - 08.2021
- Receives and handles deposits of all types while communicating in both English and Spanish to a variety of customers.
- Adheres at all times to the check cashing policy and deposit hold policy.
- Complies with all federal regulations, credit union policies and procedures.
- Issues official checks.
- Handles the disbursement of cash withdrawals.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Machine Operator
Bosch Group
03.2019 - 12.2019
- Operated machines for a new metalworking production line in the existing Lincolnton, NC facility.
- Manually loaded and unloaded products from the machine.
- Inspected parts and components as they came off the machine to ensure that quality standards were being met per quality guidelines.
- Adjusted machine parameters through the interface.
- Maintained safe work areas and reported any unsafe conditions.
Customer Service Representative
Direct Tv
02.2013 - 08.2013
- Provided service in person and by phone in both English and Spanish concerning customer’s cable tv accounts.
- Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism.
- Handled business transactions in connection with activation of new customer accounts on a computer terminal.
- Excelled in selling products and services.
Receptionist
Jose’s Landscaping Company
07.2002 - 02.2003
- Answered calls, faxed, filed, organized, and notated for company.
- Greeted people entering establishment and directed them to proper departments.
- Scheduled appointments and maintained updated calendars.
- Resolved customer concerns.
- Handled documents and employee files.
Education
Grand Canyon University
Phoenix, AZGaston College
Dallas, NC01-2004
High School Diploma -
Lincolnton High School
Lincolnton, NC01-2002
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Filing
- Documentation and recordkeeping
- Verbal communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Lincoln Charter School
08.2021 - Current
Bank Teller
Federal Credit Union
12.2019 - 08.2021
Machine Operator
Bosch Group
03.2019 - 12.2019
Customer Service Representative
Direct Tv
02.2013 - 08.2013
Manager & Server
Taco & Tequila Mexican Restaurant
08.2006 - 08.2024
Receptionist
Jose’s Landscaping Company
07.2002 - 02.2003
Grand Canyon University
Gaston College
High School Diploma -
Lincolnton High School
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