Yatsiry Sarai Lorenzo Perez
Sanford
Summary
Dynamic professional with a robust background in high-volume customer service and production coordination, adept at driving efficiency on assembly lines. Recognized for reliability and a strong work ethic, with quick learning abilities and proficiency in operating essential hand tools including wrenches, drills, and hammers. Expertise in monitoring team progress while effectively multitasking, ensuring clear communication and seamless crew management. Bilingual in English and Spanish, with proven skills in reviewing documentation and collaborating with teams to align operational needs and meet supply demands.
Overview
3
3
years of professional experience
Work History
Food Service Worker
Bojangles
01.2023 - 11.2023
- Resolved customer complaints promptly in a professional manner.
- Controlled costs to keep business operating within budget and increase profits.
- Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment.
- Developed strong customer service skills by providing efficient and accurate service.
- Managed customer inquiries, complaints, and requests.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Cross-trained existing employees to maximize team agility and performance.
Manufacturing Operator
Caterpillar
09.2022 - 11.2022
- Utilized hand tools, such as calipers, micrometers, wrenches, drills, to assemble products
- Managed workstation organization and cleanliness according to company standards.
- Communicated regularly with supervisors regarding machine operations and production goals.
- Worker efficiently and accurately while meeting production goals and deadlines.
Production Coordinator
Pentair Water Pool & Spa
05.2021 - 07.2022
- Developed efficient systems for tracking progress of all assigned tasks, including creating reports and presentations in a timely manner.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Completed daily production logs, evaluating production results corresponding to production and quality standards.
- Conducted regular audits of equipment performance and product quality control checks.
- Trained new employees regarding machinery operation and safety guidelines.
- Excellent at working with a team to meet daily production goal.
Online Personal Shopper
Lowe's Food
10.2020 - 04.2021
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Managed returns and exchanges efficiently according to company policies and procedures.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Communicated well with clients in writing, by phone and in person.
- Created unique customer experiences, providing excellent service and attention to needs.
Cashier
Piggly Wiggly
06.2020 - 08.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Lee County High School
Sanford, NC06.2021
Skills
- Bilingual
- Customer Service
- Fast-Paced Environment
- Quality Control
- Positive Attitude
- Quick Learner
- Production Reporting
- Problem Solving
- Excellent Communication
- Active Listening
- Teamwork and Collaboration
- Attention to detail
- Organizational Skills
- Machine Operation
- First Aid Training
- Packaging and Labeling
- Payment Processing
- Team Leadership
- Multitasking
- Worker Training
- Goal setting
- Cycle Counts
LANGUAGES
Spanish Bilingual
English Bilingual
Timeline
Food Service Worker
Bojangles
01.2023 - 11.2023
Manufacturing Operator
Caterpillar
09.2022 - 11.2022
Production Coordinator
Pentair Water Pool & Spa
05.2021 - 07.2022
Online Personal Shopper
Lowe's Food
10.2020 - 04.2021
Cashier
Piggly Wiggly
06.2020 - 08.2020
High School Diploma -
Lee County High School
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