Yasmin Silva

• Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
• Collaborated with kitchen staff to expedite food orders, maintaining quality and presentation standards.
• Managed multiple tables efficiently, prioritizing tasks to enhance dining experience for guests.
• Resolved guest complaints effectively, employing conflict resolution skills to ensure positive outcomes.

• Developed creative bar menus and drink recipes by researching emerging industry trends.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Upheld strict regulations for safe alcohol service and food safety.
• Mixed unique and interesting cocktails for customers, including bar specials.
• Served high customer volumes during special events, nights, and weekends.
• Maintained cleanliness and organization of bar area to ensure efficient service.

Served as a high volume bartender, rang in anywhere from 1,000-6,000 dollars a night in sales. As a bartender I was responsible for customer service skills, greeting customers and insuring a positive experience with every guest.

• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Obtained cash bank and stocked service bar to prepare for operation.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.