Yaqaja Brown
Raleigh
Summary
Client-focused finance associate with excellent relationship building and communication skills. Track record of delivering high-quality client services through education and advocacy. Offering strong critical thinking skills and deep understanding of requirements.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work History
Back Office Cash Wrap & Finance Associate
Baer'S Furniture
Naples
01.2022 - 08.2022
- Processed customer transactions accurately and efficiently at Baer's Furniture.
- Assisted in maintaining accurate financial records and documentation.
- Analyzed vendor invoices for accuracy before processing payments.
- Communicated with customers regarding order status and payment inquiries.
- Utilized accounting software to streamline data entry and reporting tasks.
- Maintained accurate records of all transactions related to accounts receivable and payable activities.
- Utilized various software applications such as Microsoft Excel to create spreadsheets for tracking information and preparing reports.
- Reviewed and analyzed financial statements to identify discrepancies and recommend corrective actions.
- Built trust and rapport with clients to facilitate long-term, loyal relationships.
- Managed daily cash flow activities including monitoring incoming payments and disbursing funds as required.
- Qualified clients and addressed specific needs to determine financial capabilities.
- Processed high-value transactions and furniture financing agreements.
- Assisted customers with credit applications, payment plans, and financing options.
- Maintained organized back-office documentation and customer records.
- Balanced cash drawers and resolved discrepancies accurately.
- Partnered with sales associates to ensure seamless customer experiences.
Inventory Specialist
KB Patio
Naples
08.2021 - 03.2022
- Assisted in organizing warehouse layout for efficient product retrieval.
- Collaborated with team members to streamline receiving and shipping processes.
- Utilized inventory management software to track and update stock information.
- Communicated with suppliers to verify order details and delivery schedules.
- Implemented labeling systems for improved identification of products in storage.
- Coordinated inventory, stocking and ordering.
- Participated in physical inventory counts to keep information accurate and current.
- Performed inventory cycle counting and identified discrepancies.
- Maintained accurate and up-to-date inventory records.
- Investigated discrepancies between physical count and computer records.
- Managed inventory counts, tracking, and reconciliation to ensure accurate stock levels.
- Processed customer transactions efficiently, including returns and exchanges.
- Received, labeled, and organized merchandise.
- Communicated inventory discrepancies and replenishment needs to management.
- Delivered consistent, high-quality customer service.
Inbound Technical Support Agent
Alorica
Fort Myers
01.2018 - 02.2019
- Provided prompt technical support to customers via phone and chat.
- Diagnosed and resolved hardware and software issues efficiently.
- Utilized customer support software to track and manage inquiries.
- Collaborated with team members to enhance service delivery processes.
- Documented customer interactions in detail for future reference.
- Educated customers on product features and troubleshooting steps.
- Maintained up-to-date knowledge of products and services offered.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Resolved customer inquiries in a timely manner.
- Provided technical support to customers via phone, email and chat.
- Reported all unresolved technical problems to the appropriate department for resolution.
- Ensured compliance with quality standards set forth by the company's management team.
- Evaluated existing processes related to Inbound Technical Support operations and suggested improvements as needed.
- Conducted follow-up calls with customers after resolving their inquiries to ensure satisfaction.
- Investigated customer complaints about product performance or service delivery issues.
- Assisted customers with troubleshooting computer hardware and software issues.
- Identified system malfunctions and implemented solutions to restore functionality.
- Provided technical support for devices experiencing software and warranty issues.
- Explained warranty options and assisted customers with manufacturer communication.
- Documented customer issues and resolutions clearly.
Customer Service Representative
24-7 Intouch Orlando
Altamonte Springs
11.2016 - 01.2017
- Provided prompt and courteous assistance to customer inquiries via phone and chat.
- Resolved conflicts and complaints by actively listening and offering appropriate solutions.
- Documented customer interactions accurately in the internal tracking system.
- Educated customers on products, services, and policies to ensure clear understanding.
- Maintained a positive attitude while managing high call volumes during peak hours.
- Utilized CRM software to track issues and follow up on customer resolutions effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Managed high volumes of inbound and outbound customer calls.
- Resolved complaints empathetically while maintaining professionalism.
- De-escalated challenging situations and documented resolutions accurately.
Data Entry Clerk
Stericycle Communications
Orlando
08.2016 - 01.2017
- Entered numerical data accurately and efficiently into databases.
- Maintained physical and electronic filing systems.
- Created reports and spreadsheets using Microsoft Office.
- Upheld confidentiality of sensitive information.
- Cataloged data accurately across company databases and systems.
- Maintained organized records for client communications and transactions.
- Processed incoming documents and verified information for completeness.
- Reviewed data for errors and corrected discrepancies promptly.
Assembler
O’Donnell corporation
Orlando
09.2016 - 12.2016
- Assembled components according to detailed specifications and blueprints.
- Inspected finished products for quality and adherence to standards.
- Collaborated with team members to optimize assembly line efficiency.
- Maintained a clean and organized work area to ensure safety.
- Followed safety protocols to minimize workplace hazards.
- Assisted in training new assemblers on proper techniques and procedures.
- Communicated effectively with supervisors regarding assembly progress and issues.
- Followed written and verbal instructions to assemble products accurately.
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Inspect finished products for defects and conformance to customer requirements.
- Packed parts according to detailed specifications.
- Maintained accurate counts and material flow.
Cashier
CareersUSA
Orlando
02.2016 - 07.2016
- Processed transactions accurately and efficiently at busy retail locations.
- Managed cash register operations and maintained accurate cash drawers.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout areas and merchandise displays.
- Trained new staff on cashier procedures and customer service standards.
- Utilized point-of-sale systems to track inventory and sales data efficiently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Processed transactions accurately with thorough cash handling procedures.
- Trained new cashiers on customer service and sales techniques.
- Created positive customer experiences through professional engagement.
Sales Associate
Ralph Lauren
Sanibel
11.2014 - 02.2015
- Assisted customers with product selection and provided fashion advice.
- Maintained visual merchandising standards in line with brand guidelines.
- Processed sales transactions accurately and efficiently at the register.
- Managed inventory by restocking shelves and organizing displays regularly.
- Collaborated with team members to create a welcoming shopping environment.
- Resolved customer inquiries and concerns to enhance satisfaction levels.
- Participated in training sessions to stay updated on product knowledge.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Office Clerk
Fort Myers Aquatic Center
Fort Myers
05.2013 - 08.2013
- Managed daily administrative tasks and maintained organized office environment.
- Assisted in scheduling appointments for aquatic programs and events.
- Processed customer registrations and transactions utilizing point-of-sale system.
- Supported event setup and breakdown for community aquatic activities and classes.
- Opened facility and cash registers; scheduled events and managed paperwork.
- Resolved customer service inquiries efficiently.
- Recognized for dedication to excellent customer service.
Education
Bachelor of Science - Recording Arts
Full Sail University
Winter Park, FL 08.2015 - 06.2017
Dunbar High School
Fort Myers, FloridaSkills
- Financial analysis
- Accounts payable
- Accounts receivable
- Transaction processing
Timeline
Back Office Cash Wrap & Finance Associate
Baer'S Furniture
01.2022 - 08.2022
Inventory Specialist
KB Patio
08.2021 - 03.2022
Inbound Technical Support Agent
Alorica
01.2018 - 02.2019
Customer Service Representative
24-7 Intouch Orlando
11.2016 - 01.2017
Assembler
O’Donnell corporation
09.2016 - 12.2016
Data Entry Clerk
Stericycle Communications
08.2016 - 01.2017
Cashier
CareersUSA
02.2016 - 07.2016
Bachelor of Science - Recording Arts
Full Sail University
08.2015 - 06.2017
Sales Associate
Ralph Lauren
11.2014 - 02.2015
Office Clerk
Fort Myers Aquatic Center
05.2013 - 08.2013
Dunbar High School