Yanique Lodge
Fayetteville
Summary
Dynamic and results-oriented professional with extensive experience as an Office Administrative Assistant at Barbara King Home Care Agency. Proven expertise in data entry and schedule management, enhancing customer satisfaction through exceptional verbal communication and efficient task prioritization. Committed to fostering positive client relationships and delivering high-quality service.
Experienced with delivering comprehensive beauty services, including skincare, makeup, and hair styling. Utilizes keen eye for detail to ensure client satisfaction and maintain high standards. Track record of building strong client relationships and fostering welcoming environment.
Overview
15
15
years of professional experience
Work History
Office Administrative Assistant
Barbara King Home Care Agency
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
Cosmetologist
Self-employeed
03.2010 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Education
Certification " Natural Hair Care Specialist" - Natural Hair Care
Fayetteville Technical Community College
Fayetteville, NC06-2021
Skills
- Data entry
- Verbal communication
- Schedule management
- Scheduling and calendar management
- Billing and invoicing
- File organization
- Leadership and supervision
- Color Specialist
- Hair Care
- Wigologist
Timeline
Office Administrative Assistant
Barbara King Home Care Agency
08.2024 - Current
Cosmetologist
Self-employeed
03.2010 - Current
Certification " Natural Hair Care Specialist" - Natural Hair Care
Fayetteville Technical Community College
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