YANIECE MOORE
Winston-Salem,NC
Summary
Dynamic Pharmacy Technician with proven expertise at Walgreens Boots Alliance in prescription processing and customer service. Recognized for enhancing workflow efficiency and reducing medication errors through meticulous attention to detail. Adept at training team members and fostering collaboration, ensuring compliance with healthcare regulations while delivering compassionate care to patients.
I'm an experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. I excel in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
I demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I'm also eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Walgreens Boots Alliance
Walkertown, North Carolina
10.2024 - Current
- Processed prescription orders accurately and efficiently, ensuring patient safety and compliance with regulations.
- Assisted pharmacists in dispensing medications, providing exceptional customer service to patients.
- Managed inventory levels, including ordering and restocking pharmaceutical supplies as needed.
- Maintained cleanliness and organization of pharmacy workspaces, adhering to health and safety standards.
- Collaborated with healthcare team members to resolve prescription-related issues swiftly and effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
Apparel Team Lead
Dicks Sporing Goods
Winston-Salem, North Carolina
08.2023 - 12.2024
- Led apparel team in executing merchandising strategies and visual displays.
- Provided superior customer service leadership by greeting and assisting customers.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Streamlined merchandising processes to improve visual presentation and increase customer engagement.
Personal Care Assistant
Heritage Woods Senior Living
Winston-Salem, North Carolina
04.2023 - 02.2024
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored and documented changes in residents' health status and reported to nursing staff.
- Delivered compassionate companionship, fostering emotional well-being among residents.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Personal Care Assistant
Brighton Gardens Assisted Living
Winston-Salem, North Carolina
01.2022 - 09.2023
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Completed regular check-ins and progress report for each client.
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored and documented changes in residents' health status and reported to nursing staff.
Education
Associate of Arts - Psychology
Forsyth Technical Community College
Winston-Salem, NC10-2027
High School Diploma -
Walkertown High School
Walkertown, NC06-2021
Skills
- Prescription processing
- Medication dispensing
- Customer service
- Inventory management
- Health and safety compliance
- Controlled drug storage
- Payment collection
- Team collaboration
- Workflow optimization
- Problem resolution
- Training and mentoring
- Patient communication
- Sales techniques
- Compassionate care
- Time management
- Insurance billing
- Prescription filling
- Insurance verification
- Supply restocking
- Processing payments
- Healthcare regulations
- FDA drug safety guidelines
- Staff development
- Billing support
- Data entry
- Attention to detail
- Cash register operations
- Creative thinking
Timeline
Pharmacy Technician
Walgreens Boots Alliance
10.2024 - Current
Apparel Team Lead
Dicks Sporing Goods
08.2023 - 12.2024
Personal Care Assistant
Heritage Woods Senior Living
04.2023 - 02.2024
Personal Care Assistant
Brighton Gardens Assisted Living
01.2022 - 09.2023
Associate of Arts - Psychology
Forsyth Technical Community College
High School Diploma -
Walkertown High School