Yang Xiong
Taylorsville,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Doctor's Technicia
Stanton Optical
02.2023 - Current
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Confirmed appointments, communicated with clients, and updated client records.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Conducted physical examinations to assess patients' health and current condition for optimal treatment.
Clinical Research Coordinato
AMERICAN HEALTH RESEARCH
06.2021 - 08.2022
- Conducted protocol assessments per Site and Sponsor requirement
- Screened potential patients and obtain informed consent
- Coordinated all aspects of assigned clinical research trials including appointments and follow up sessions
- Complete source documents and data entry in timely manner
- Registered study drug and complete accountability
- Reviewed trends, problems, adverse events, and patient progress
- Designed organizational tools and forms to facilitate accurate data collection and record keeping
- Scheduled patient visits, laboratory, and diagnostic test procedures
- Completed continuing review Institutional Review Board as applicable
- Prepared for Clinical Research Organization monitoring visits as needed
- Performed technical requirements of study's protocol such as but not limited to; vital signs, ECG, Spirometry, phlebotomy, urine/serum pregnancy testing
- Maintained OSHA standards to ensure sterilized and safe environment
- Maintained Corporate Compliance standards regarding patient demographics and medical information
- Maintained certification through continuing education activities.
Clinical Research Assistant
AMERICAN HEALTH RESEARCH
12.2020 - 06.2021
- Provided general administrative support to Clinical Research
- Assisted in Clinical Research and Operations in completing required tasks to meet department and project goals, and support with ongoing conduct of studies, such as patient charts
- Assisted in inputting clinical research data into appropriate EDC platforms
- Assist in lab duties, such as processing and shipments of labs
- Maintained drug accountability for all study supplies and investigational products
- Attended study related training and site initiation meetings
- Filed, faxed, and/or scanned all source, medical, and diagnostic documents
- Maintained medical equipment and supplies
- Assisted in the receipt and returns of study supplies, including study drug and equipment
- Set up exam rooms and monitoring rooms for coordinators.
Pharmacy Technician
CVS PHARMACY
06.2018 - 12.2020
- Engaged with customers to learn about their health and medications
- Created genuine human connections by focusing on service and keeping patients and caregivers top of mind
- Demonstrated compassion and care by proactively identifying and resolving potential problems
- Communicated among individuals, including patients, co-workers, insurance companies, and prescribers
- Worked as a team to fulfill prescription orders from start to finish with ab in-depth understanding of each workstation
- Followed applicable Federal and State laws (e.g
- HIPPA), regulations (e.g
- OSHA), professional standards, and ethical principles
- Complied with CVS policies and procedures to ensure patient safety and protect patient privacy and securities
- Balanced quality and efficiency in all tasks, contributing to both patient outcomes and broader team goals.
Department Supervisor
TOYS R US
10.2016 - 06.2018
- Promoted department goals including, but not limited to sales and profits, SIS reports, in-stock integrity, in-store pick-up (ISPU), ship from store (SFS), order management system (OMS), etc
- Conducted training for all department associates
- Trained all associates on merchandising standards, administrative procedures
- Delivered excellent customer service, including decision making/critical thinking skills for service recovery
- Provided feedback and input to Assistant Store Manager and Store Manager on developing department initiatives and plans
- Executed all safety and loss prevention standards.
Human Resource
BABIES R US
10.2013 - 10.2016
- Worked with Store Manager and Assistant Store Manager to developed hiring strategy to ensure staffing levels maintained and minimized hourly turnover
- Reviewed and screened applicant resumes to identify qualified candidates.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Coordinated employee training programs to boost skills development and improve overall performance.
Education
Some College (No Degree) -
ALEXANDER CENTRAL HIGH SCHOOL, CATAWBA VALLEY COMMUNITY COLLEGE
North CarolinaSkills
- Communication
- Microsoft Office - Word, Excel, PowerPoint, Outlook
- Outstanding Customer Service
- Flexibility and Adaptability
- Profound ability to work in any fast-paced environment
- Bi-Lingual (English & Hmong)
- Detail Oriented
- Teamwork
Certification
- OSHA Certification
- HIPPA Certification
- Certified Refractionist
References
Available upon request
Timeline
Doctor's Technicia
Stanton Optical
02.2023 - Current
Clinical Research Coordinato
AMERICAN HEALTH RESEARCH
06.2021 - 08.2022
Clinical Research Assistant
AMERICAN HEALTH RESEARCH
12.2020 - 06.2021
Pharmacy Technician
CVS PHARMACY
06.2018 - 12.2020
Department Supervisor
TOYS R US
10.2016 - 06.2018
Human Resource
BABIES R US
10.2013 - 10.2016
Some College (No Degree) -
ALEXANDER CENTRAL HIGH SCHOOL, CATAWBA VALLEY COMMUNITY COLLEGE
Similar Profiles
Tanya Williams-HudsonTanya Williams-Hudson
Sales Manager at Stanton OpticalSales Manager at Stanton Optical
JAMIE ROMINEJAMIE ROMINE
Optical Technician at Stanton OpticalOptical Technician at Stanton Optical
Julian AlvaradoJulian Alvarado
Senior Relationship Manager at Stanton OpticalSenior Relationship Manager at Stanton Optical