Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yamil Alberto Santiago Hawayek

Durham

Summary

Technically adept in the field of computer and office machine repair, known for maintaining high productivity levels and completing tasks efficiently. Skilled in troubleshooting hardware issues, software configuration, and network connectivity problems. Excel in time management, problem-solving, and customer service, ensuring successful resolution of technical challenges with patience and clarity.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Field Service Technician

Cognizant Technologies Solutions
Durham
06.2024 - Current
  • Implemented and maintained inventory control systems to track stock movements and minimize discrepancies.
  • Created and implemented troubleshooting processes, enhancing efficiency and customer satisfaction.
  • Delivered remote technical assistance using screen sharing and control tools.
  • Answered user inquiries to resolve software and hardware operation issues.
  • Performed regular maintenance checks on computer hardware components.
  • Served as first point of contact for incoming technical service calls and emails.
  • Packed, sealed, or affixed postage for shipping preparation.

Technical Support Specialist

ALPINE HEALTH TECHNOLOGIES CORP
Arecibo
02.2022 - 06.2024
  • Prioritized and responded to end user issues, ensuring timely follow-ups on resolutions.
  • Initiated and resolved complex technical problems, escalating when necessary.
  • Performed desktop-level fixes, including application installations, updates, and configurations.
  • Analyzed and diagnosed complex PC issues for diverse end users.
  • Recommended corrective solutions for physical equipment, coordinating off-site repairs as needed.
  • Tested fixes and conducted post-resolution follow-ups to confirm effective issue resolution.
  • Collaborated with Alpine team members to address technical challenges and engaged in cross-training sessions.
  • Documented problem resolution processes for service desk requests until final resolution.

IT Support Staff

METROPOLITAN HOSPITAL DR. SUSONI
Arecibo
12.2019 - 02.2022
  • Managed daily and weekly computer tasks to ensure system stability through routine maintenance and cleanups.
  • Upgraded operating systems to maintain optimal performance and security standards.
  • Configured computers for end-users with necessary software tailored to specific needs.
  • Provided user orientation and training on Microsoft Office 365, Adobe Acrobat, MS Teams, and other applications.
  • Diagnosed hardware issues, executing component replacements to enhance functionality.
  • Performed maintenance on printers and scanners, troubleshooting issues for optimal performance.
  • Proactively maintained computer systems to prevent technical disruptions and minimize downtime.
  • Optimized technology resources to support a productive work environment.

Education

B.S. - Computer Networking

National University College
05.2019

Skills

  • Equipment maintenance and repair
  • Inventory management
  • Technical support and remote assistance
  • Team collaboration
  • Active Directory administration
  • Problem solving and troubleshooting
  • Networking and configuration
  • Python and HTML programming
  • Microsoft 365 and Azure proficiency
  • Bilingual communication (Spanish and English)

Certification

Lean Six Sigma: White Belt

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Field Service Technician

Cognizant Technologies Solutions
06.2024 - Current

Technical Support Specialist

ALPINE HEALTH TECHNOLOGIES CORP
02.2022 - 06.2024

IT Support Staff

METROPOLITAN HOSPITAL DR. SUSONI
12.2019 - 02.2022

B.S. - Computer Networking

National University College

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Yamil Alberto Santiago Hawayek