Yakira Wilson
Fayetteville
Summary
Dynamic and results-driven professional with experience at Sizemore, excelling in housekeeping and customer service. Proven ability to enhance operational efficiency through process improvements and effective teamwork. Skilled in maintaining sanitary environments and fostering positive customer relationships, ensuring satisfaction and repeat business. Committed to delivering exceptional service and cleanliness.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeper
Sizemore
08.2024 - Current
- Performed thorough cleaning tasks using industry-standard tools and equipment.
- Ensured adherence to safety and sanitation protocols for all cleaning activities.
- Assisted in training new housekeeping staff on best practices and procedures.
- Reported maintenance issues promptly to ensure guest satisfaction and property upkeep.
- Developed efficient cleaning schedules to optimize workflow and reduce turnaround time.
- Implemented improvements in cleaning processes, resulting in increased operational efficiency.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
Sales Associate
Macys Department Store
10.2022 - 01.2024
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate offers to customers.
- Organized merchandise displays to optimize presentation and drive customer engagement.
- Processed transactions accurately while managing cash register operations efficiently.
- Collaborated with team members to ensure a clean and inviting store environment.
- Handled customer inquiries and resolved issues promptly, fostering positive relationships.
- Monitored inventory levels and assisted in restocking shelves as needed for optimal product
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Seventy First High School
Fayetteville, NC06.2022
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
Certification
Unarmed Security Officer Training Certification
Timeline
Housekeeper
Sizemore
08.2024 - Current
Sales Associate
Macys Department Store
10.2022 - 01.2024
High School Diploma -
Seventy First High School