Ya’Kira Gatling
Bay Metals Fabrication
Murfreesboro
1
Certification
7
years of professional experience
Dedicated professional with a strong background in sheet metal fabrication and customer service. Known for
achieving high customer satisfaction and team performance. Proven track record of effectively managing customer interactions and resolving issues promptly. Known for fostering collaborative team environments and adapting to dynamic workplace needs. Skilled in conflict resolution and communication, ensuring consistent results and reliability.
Work History
Sheet Metal Fabricator
4 Years 2 Months- Fabricated precision sheet metal components using CNC machinery and hand tools.
- Interpreted blueprints and technical drawings to ensure accurate production specifications.
- Operated welding equipment to assemble parts, maintaining high-quality standards.
- Conducted quality control inspections to identify defects and ensure compliance with specifications.
- Collaborated with team members to optimize workflow and improve operational efficiency.
- Cut, bent and shaped metal sheets and components to meet specific project requirements.
- Maintained a safe working environment by adhering to strict safety protocols and properly maintaining equipment.
- Collaborated with team members to streamline production processes, increasing overall productivity and meeting project deadlines.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Delivered consistent high-quality workmanship by closely following established guidelines and procedures for sheet metal fabrication projects.
Customer Service Representative
2 Years 10 Months- Provided exceptional support for students, resolving inquiries and issues effectively.
- Facilitated communication between departments to enhance service delivery and operational efficiency.
- Developed training materials for new hires, improving onboarding processes and knowledge retention.
- Implemented feedback systems to gather insights from students, enhancing overall satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
Associate of Arts
High School Diploma
Skills
Power tool usage
Material prepping
Fastener installation
Maintaining safety
Repair work
Safety awareness
Heavy lifting
Surface preparation
Precision measuring
Inspection techniques
Reading blueprints
Blueprints and specifications
Construction design
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Computer proficiency
Conflict resolution
Microsoft Excel
Complaint handling
Customer satisfaction measurement
Professional telephone demeanor
Microsoft outlook
Scheduling
Product knowledge
Team development
Administrative support
Microsoft PowerPoint
Prioritization
Staff training
Customer relationship management (CRM)
Technical support
Quality control
Clerical support
Certification
- CET - EKG Technician
- SHRM - Society for Human Resource Management certification
Timeline
Sheet Metal Fabricator
Bay Metals Fabrication
06.2022 - CurrentRead More
Customer Service Representative
Roanoke Chowan Community College
08.2019 - 06.2022Read More
University of Phoenix
Associate of Arts
Read More
Hertford County High School
High School Diploma
Read More