Yatsiry Lorenzo Perez
Sanford
Summary
Dedicated worker with background in high-volume customer service. Reliable hardworking and fast learner; skilled at operating to quickly move assembly lines. Safely use of hand tools; wrenches, drills, hammers etc. Able to accurately organize and store stock. Production coordinator; monitored team progress, multitasking, clear communication, and crew management. Fluent in reading,speaking, and writing in English and Spanish.
Overview
3
3
years of professional experience
Work History
Food Service Worker
Bojangles
Cary
01.2023 - 11.2023
- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Resolved customer complaints promptly, in a professional manner.
- Maintained cleanliness of the work area, including counters, tables, shelves, grills, fryers, ovens, and refrigeration equipment.
- Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment.
- Demonstrated ability to provide excellent customer service by taking orders, serving meals, and addressing complaints.
- Developed strong customer service skills by providing efficient and accurate service.
- Followed all safety standards when handling hot foods and liquids on the job.
- Managed customer inquiries, complaints, and requests.
- Restocked shelves and display cases with food items.
- Cleaned and sanitized work areas, equipment, and dishes.
- Operated the cash register and accurately processed payments, returns, and exchanges.
Manufacturing Operator
Caterpillar
Sanford
09.2022 - 11.2022
- Operated and maintained production machines to ensure the efficient output of goods.
- Managed workstation organization and cleanliness according to company standards
- Communicated regularly with supervisors regarding machine operations and production goals
- Follow safety protocols when handling hazardous materials or operating dangerous equipment.
- Utilized hand tools, such as calipers, micrometers, wrenches, and drills, to assemble products.
- Report any defective parts or materials immediately to the supervisor.
- Cleaned equipment and work area before, during, and after the shift to promote sanitation.
- Employed safety standards and personal protective equipment to reduce workplace injuries or hazards.
- Reported damaged and defective products to the supervisor.
Production Coordinator
Pentair Water Pool & Spa
Sanford
05.2021 - 07.2022
- Conducted regular meetings with team members to discuss progress, and address any concerns or issues arising from the project.
- Demonstrated excellent problem-solving abilities when faced with challenges or unexpected changes in scope or timeline.
- Organized and maintained physical and digital files related to production processes.
- Implemented creative solutions to resolve issues that arose during the production process quickly and effectively.
- Developed efficient systems for tracking the progress of all assigned tasks, including creating reports and presentations in a timely manner.
- Scheduled and coordinated flow of work, tracking between departments of manufacturing, to expedite production.
- Completed daily production logs, evaluating production results corresponding to production and quality standards.
- Observed production equipment for proper operations, conducting regular inspections, and reporting problems to management.
- Distributed production schedules and work orders to departments.
- Conferred with department supervisors, or other personnel, to assess progress and discuss needed changes.
- Calculated figures, such as required amounts of labor and materials, manufacturing costs, and wages, using pricing schedules, adding machines, calculators, and computers.
- Identified staff training needs, and coordinated training activities to improve job performance.
- Conducted regular audits of equipment performance and product quality control checks.
- Created detailed reports on the progress of projects, highlighting areas requiring improvement or changes in direction.
- Trained new employees regarding machinery operation and safety guidelines.
- Packaged, labeled, and sorted products to prepare items for delivery.
Online Personal Shopper
Lowe's Food
Sanford
10.2020 - 04.2021
- Maintained accurate records of customer orders and delivery status to ensure timely fulfillment.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Managed returns and exchanges efficiently according to company policies and procedures.
- Fostered high-level customer service and satisfaction to drive loyalty.
- Communicated well with clients in writing, by phone, and in person.
- Created unique customer experiences, providing excellent service, and attention to needs.
Cashier
Piggly Wiggly
Sanford
06.2020 - 08.2020
- Operated the cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows.
- Performed opening and closing procedures, such as counting the cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Accurately processed customer payments using cash, credit cards, and checks.
- Provided excellent customer service by greeting customers and offering assistance.
- Developed strong customer service skills by providing efficient and accurate service.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Enforced store safety and cleanliness standards, reducing hazards.
- Assisted customers with locating items throughout the store when needed.
- Resolved customer complaints professionally, in accordance with company policy.
Education
High School Diploma -
Lee County High School
Sanford, NC06.2021
Skills
- Bilingual
- Customer Service
- Fast-Paced Environment
- Quality Control
- Positive Attitude
- Quick Learner
- Production Reporting
- Decision Making
- Problem Solving
- Time Management
- Relationship Building
- Excellent Communication
- Active Listening
- Teamwork and Collaboration
- Attention to detail
- Organizational skills
- Machine Operation
- First Aid Training
- Packaging and Labeling
- 5S principles
- Sanitation Standards
- Cash Handling
- Payment Processing
- Customer Assistance
- Workplace Safety
- Team Leadership
- Team Collaboration
- Multitasking
- Self Motivation
- Clear Communication
- Worker Training
- Goal setting
- Cycle Counts
- Picking and Packing
- Organizational Skills
- Attention to Detail
- Goal Setting
Languages
- Spanish, Bilingual
- English, Bilingual
Timeline
Food Service Worker
Bojangles
01.2023 - 11.2023
Manufacturing Operator
Caterpillar
09.2022 - 11.2022
Production Coordinator
Pentair Water Pool & Spa
05.2021 - 07.2022
Online Personal Shopper
Lowe's Food
10.2020 - 04.2021
Cashier
Piggly Wiggly
06.2020 - 08.2020
High School Diploma -
Lee County High School
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