Summary
Overview
Work History
Education
Skills
Timeline
Generic

X'zavier Rowan

Lenoir

Summary

Hard-working college student seeks an opportunity to apply strong customer service, communication, and organization skills in a Customer Service position.

A management professional with comprehensive background in team leadership and operational efficiency. Known for achieving high standards and delivering results through strong collaboration and adaptability. Expertise in conflict resolution and strategic planning.

Lead Assistant Manager with proven ability to drive team collaboration and deliver results. Skilled in team leadership, project management, and strategic planning. Known for flexibility and reliability, adapting effectively to changing needs. Strong communication, problem-solving, and decision-making abilities.

Overview

8
8
years of professional experience

Work History

1st Lead Assistant Manager

Zumiez
12.2023 - 01.2025
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Enhanced team productivity by implementing efficient work processes and streamlining operations.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Coordinated weekly meetings for internal and external groups.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Assisted with new hire processing and existing training programs.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Initiated timely response to emails, voicemails, and written correspondence.
  • Provided administrative support to principal in areas of calendar management, domestic and international travel arrangements and reconciliation of personal bank accounts.
  • Increased sales revenue with targeted marketing strategies and promotional initiatives.
  • Oversaw inventory management to minimize stock shortages and optimize turnover rates.
  • Fostered an atmosphere of teamwork among employees through effective communication strategies that encouraged collaboration toward shared goals.
  • Conducted regular performance reviews to identify areas for improvement as well as recognize top performers who consistently exceeded expectations.
  • Created detailed reports on team performance, progress toward goals, and overall business results to inform upper management''s strategic decision-making processes.

Manager

Smoke World
04.2023 - 12.2024
  • Conducted performance evaluations to identify areas for employee growth.
  • Coordinated recruitment efforts to attract top talent.
  • Implemented training programs for enhanced employee skills.
  • Streamlined communication processes to foster transparency among departments.
  • Managed budgets for various departmental initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Assistant Manager

Chipotle Mexican Grill
01.2021 - 10.2021
  • Made sure great tasting, high quality food was served
  • Resolved food quality issues
  • Supervised food safety which includes ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and enforcing the Daily Food Safety Checklist and food safety policies and procedures
  • Resolved customer incidents and working to ensure positive customer experiences
  • Managed crew breaks, shift changes, shift meetings, and line schedules
  • Developed and cross-trained all front of house Crew
  • Assisted with Crew performance reviews and the resolution of performance issues
  • Trained and developed future new crew members
  • Assisted with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
  • Oversaw office equipment and made sure office supplies are ordered as necessary
  • Ensured the proper quantity of supplies are available as needed
  • Troubleshooted back of house computers and POS system
  • Guaranteed line and reach-in cooler are organized and clean
  • Managed daily and weekly cleaning of the line, dining room, restrooms, and patio
  • Aided with the execution of marketing promotions

Crew Member

Chipotle Mexican Grill
05.2019 - 12.2020
  • Took orders
  • Prepared and cooked food
  • Cleaned restaurant
  • Followed brand standards
  • Practiced food safety procedures

Cashier

The Heart of Texas Goodwill
06.2018 - 05.2019
  • Greeted customers as they enter the store
  • Assisted customers as needed in finding items and/or answering questions
  • Performed all cash register operational duties
  • Bagged sold merchandise
  • Carried customer purchases to car as needed
  • Counted money in the cash drawer at the beginning and end of shift
  • Moved stock to proper place in display area and remove out of date items from display area
  • Maintained display areas including special displays, new goods fixtures, racks, shelves, bins, and other areas displaying items for sale
  • Monitored dressing rooms and restrooms
  • Watched for theft
  • Answered telephone, answers customers’ questions, responds to requests, directs calls to proper person
  • Cleaned areas of the store, including restrooms, as directed by store manager or designate
  • Suggested changes in working conditions to increase efficiency of operations
  • Confirmed that all rules and regulations stated in the personnel handbook and the cashier training manual have been read and understood

Stocker

The Heart of Texas Goodwill
06.2017 - 05.2018
  • Followed merchandising guidelines to present visually appealing displays
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Maintained established merchandising standards, including window, sales floor, and promotional displays
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
  • Cleaned and organized the store, including the checkout desk and displays
  • Responded to customer questions and requests in a prompt and efficient manner
  • Priced merchandise stocked shelves and took inventory of supplies
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register

Education

High School Diploma -

Copperas Cove High School
Copperas Cove, TX
01.2019

Skills

  • Customer service
  • Money handling
  • Cleaning procedures
  • Inventory stocking
  • Strong work ethic
  • Friendly demeanor
  • POS systems knowledge
  • Outstanding interpersonal skills
  • Active listening skills
  • Skilled problem solver
  • Effective leadership
  • Customer engagement
  • Team management
  • Health and safety compliance

Timeline

1st Lead Assistant Manager

Zumiez
12.2023 - 01.2025

Manager

Smoke World
04.2023 - 12.2024

Assistant Manager

Chipotle Mexican Grill
01.2021 - 10.2021

Crew Member

Chipotle Mexican Grill
05.2019 - 12.2020

Cashier

The Heart of Texas Goodwill
06.2018 - 05.2019

Stocker

The Heart of Texas Goodwill
06.2017 - 05.2018

High School Diploma -

Copperas Cove High School

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X'zavier Rowan