Xyion Youmans
Charlotte
Summary
Dynamic professional with proven success at USAA BANK in customer service and software troubleshooting. Skilled in building long-term relationships and resolving complex issues efficiently. Recognized for expertise in remote support and dedication to enhancing customer satisfaction, ensuring seamless user experiences.
Overview
10
10
years of professional experience
Work History
Entry Computer Help Desk Associate
South Carolina Professional Group
Columbia
03.2025 - Current
- Responded to network connectivity issues, collaborating with network engineers to resolve problems.
- Provided technical support to end-users via phone, email, and in-person, ensuring timely resolution of hardware and software issues.
Customer Service Representative
USAA BANK
03.2021 - 06.2024
- Utilized CRM software to manage customer interactions and track service requests effectively.
- Conducted follow-up communications to ensure customer satisfaction and foster long-term relationships.
Assistant Store Manager
Dollar General
Spartanburg
01.2020 - 02.2021
- Oversaw daily store operations to enhance customer satisfaction and drive sales performance.
- Resolved customer complaints effectively, enhancing overall customer satisfaction ratings.
Forklift Operator
Le Creuset
Early Branch
08.2018 - 07.2019
- Operated various types of forklifts to efficiently transport materials and goods within the warehouse environment.
Shift Leader
Fraser's Catering
Beaufort
05.2015 - 07.2018
- Oversaw compliance with health and safety regulations, ensuring a safe environment for both staff and customers.
Education
Cyber Security - Coursera Certicate -
Google Cyber Security
01.2025
Graphic Design - Bachelor of Arts (BA) -
University of South Carolina Upstate
South Carolina01.2022
IT Support - Coursera Certicate -
Google IT Support
01.2022
Skills
- Customer Service Expert
- Adobe Software Expert
- Remote Support Expert
- Software Troubleshooting Expert
- Forklift Operator Proficient
Timeline
Entry Computer Help Desk Associate
South Carolina Professional Group
03.2025 - Current
Customer Service Representative
USAA BANK
03.2021 - 06.2024
Assistant Store Manager
Dollar General
01.2020 - 02.2021
Forklift Operator
Le Creuset
08.2018 - 07.2019
Shift Leader
Fraser's Catering
05.2015 - 07.2018
Cyber Security - Coursera Certicate -
Google Cyber Security
Graphic Design - Bachelor of Arts (BA) -
University of South Carolina Upstate
IT Support - Coursera Certicate -
Google IT Support
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