Xiomara Hernandez Marin

• Assisted clients with daily living activities, ensuring comfort and safety.
• Monitored client health status, reporting changes to healthcare professionals.
• Developed personalized care plans with families and medical staff.
• Provided companionship, improving emotional well-being of clients.
• Maintaining cleanliness and organization of assigned areas. Completing daily housekeeping tasks. Contributed to a welcoming environment for patient.

• Advanced to higher responsibilities and positions
• Customer service
• Addressed questions from customers, pricing, returns
• Extensive training required
• Credit Cards
• Created high volume of new credit card customers
• Markdown Team
• Assisted in price markdowns and ticketing the items
• Required additional training, responsibility and integrity
• Jewelry Department
• Required additional training and qualifying tests
• Proven dependability and trustworthiness required for this department

• Oversees 5 employees
• Accounting/Bookkeeping – Deposits and reconciles daily deposits; In charge of accounts payable and accounts receivable
• Supplies – Orders supplies on a monthly basis
• Appointments – Schedules appointments

Facilitated communication with potential clients through outbound calls. Supported outreach efforts to expand client base. Assisted in building relationships with prospective customers.

Engaged with new builders to establish potential job collaborations.

Sourced and identified job opportunities in remodeling and cleaning sectors for commercial and residential clients.

Recruited personnel to fulfill assigned tasks.

• Oversaw daily operations, ensuring compliance with safety and quality standards.
• Facilitated booking processes for cross-country and international relocations.
• Assisted customers with inquiries regarding billing and claims. Supported the claims department in processing customer requests. Collaborated with the billing department to resolve discrepancies.
• Coordinated scheduling of pick-up and delivery services for customers.
• Implemented new software systems to improve tracking of inventory and shipments.

• Cleaned and sanitized residential and commercial spaces efficiently, adhering to safety protocols.
• Organized cleaning supplies and equipment for optimal workflow and accessibility.
• Assisted in inventory management, ensuring adequate stock of cleaning materials.
• Developed effective cleaning schedules to enhance operational efficiency.