Xiomara Dickson-Perez
Statesville
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
2024
2024
years of post-secondary education
Work History
Sales Associate
Lil Shavers Wood Shop
Statesville
05.2025 - Current
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained store displays to highlight seasonal products and promotions effectively.
- Processed sales transactions accurately using the point-of-sale system.
- Collaborated with team members to ensure a clean and organized shop environment.
- Educated customers on wood types and finishes available in the shop.
- Managed inventory levels by restocking shelves and organizing backroom supplies.
- Addressed customer inquiries and resolved issues in a friendly manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Bagged or packaged purchases and wrapped gifts.
Education
South Iredell High School
Statesville, NCSkills
- Point-of-sale transactions
- Product knowledge
- Inventory management
- Customer service
- Cash handling
- Attention to detail
- Positive and professional
- Friendly and outgoing
- Cash handling accuracy
- Calm demeanor
- Shipment processing
- Relationship building
- Stocking and receiving
- Inventory control
- Cash register operation
- Retail merchandising expertise
- Cleaning techniques
- Merchandise display
- Flexible schedule
- Exceptional customer service
- Sales expertise
- Customer needs assessment
- Merchandising
- Product recommendations
- Product sales
Languages
Italian
Limited
Spanish
Limited
Korean
Limited
Affiliations
- Gardening
- Gaming
- 3D Modeling & Rendering
- Animal Care
- Child Care
- Digital Art
Timeline
Sales Associate
Lil Shavers Wood Shop
05.2025 - Current
South Iredell High School