Xenia Elmore
Charlotte
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Medical Assistant
Novant Health Gohealth Urgent Care
Charlotte, NC
05.2024 - Current
- Patient Preparation: greet patients, room them, and prepare them for examinations by taking initial vital signs (temperature, pulse, blood pressure, respiration rate), and documenting their chief complaint and medical history.
- Assisting with Examinations: assist physicians and other healthcare providers during examinations, procedures, and minor surgeries. This may include preparing instruments, positioning patients, and providing support.
- Administering Medications and Injections: administer medications, including injections, as directed by a provider.
- Wound Care: perform basic wound care, including dressing changes, suture removal, and splint application.
- Specimen Collection: collect samples of bodily fluids, such as blood, urine, and other specimens, for laboratory testing.
- Performing Basic Lab Tests: perform point-of-care tests like rapid strep, flu, COVID-19, and glucose tests, as well as EKGs.
- Patient Education: provide patients with instructions on medication use, wound care, and other follow-up instructions.
- Triage: assist with triage, assessing patients' conditions to determine the urgency of their need for care.
- Electronic Health Records (EHR): responsible for documenting patient information in the clinic's electronic health record system.
- Patient Flow Management: manage patient flow to minimize wait times and ensure efficient movement through the clinic.
- Medical Supplies and Equipment: ensure exam rooms are adequately stocked with necessary medical supplies and maintain the cleanliness and functionality of equipment.
- Assisting with Discharge: help with the discharge process, providing patients with necessary paperwork, instructions, and follow-up information.
Medical Assistant
Family Allergy Asthma & Sinus Care
Charlotte, NC
01.2024 - 03.2024
- Taking patients vitals(blood pressure, weight,height, pulse, and O2).
- Updating patients information in the EMR
- Verifying insurance
- Rooming Patients
- Administering allergy injections
- Answering the phone (scheduling/canceling appointments, answering patients questions).
- Performing spirometry test on patients
Quality Assurance Analyst
GoHealth
Charlotte, NC
08.2020 - 01.2024
- Quality analysts ensure that agents provide quality service in line with organizational objectives.
- Optimized quality assurance will increase agents' efficiency through behavior modification enhancing the quality of service to customers.
Customer Service Representative
GoHealth
Charlotte, NC
10.2018 - 07.2019
- Responsible for making outbound sales calls and fielding inbound sales calls into our Sales Center.
- Field inbound and outbound sales calls into the Tier 1 Sales Center
- Provide an excellent consumer experience for all callers
- Guide consumers through the initial buying process by effectively screening calls and transferring calls to the appropriate sales team.
- Escalating calls to a supervisor when necessary.
Janitorial Worker
Sodexo/CorTech
Charlotte, NC
01.2017 - 09.2018
- Clean the lobby area at the area at the Centurion Lounge Wipe down tables, windows, chairs, vacuum, sweep tile floors, mop and vacuum.
Customer Service Representative Agent
Continuum Global Solutions
Charlotte, NC
08.2015 - 05.2017
- Probe effectively and read customer concerns to identify the unstated customer concern.
- Recommend products that best suit the customer's needs.
- Maintain a high level of world-class customer service/professionalism to a wide range of customers.
- Navigate through multiple computer applications with speed and accuracy.
- Provide troubleshooting, account, and billing assistance.
- Read and interpret documents from centralized knowledge-based tools.
Inventory Associate
WIS International
Belmont, NC
05.2013 - 07.2015
- Responsibilities Go to various stores each day and count their inventory to make sure that it was accurate.
Education
Medical Assistant - Medical Assisting
Southeastern College
Charlotte, NC03-2024
High School Diploma -
Hunter Huss High School
Gastonia, NC06-2011
Skills
- Communication
- Teamwork
- Leadership
- Problem solving
- Customer Service
- First aid
- Specimen labeling
- Vital sign monitoring
- EMR / EHR
Certification
- BLS/CPR and AED
- RMA - Registered Medical Assistant
Timeline
Medical Assistant
Novant Health Gohealth Urgent Care
05.2024 - Current
Medical Assistant
Family Allergy Asthma & Sinus Care
01.2024 - 03.2024
Quality Assurance Analyst
GoHealth
08.2020 - 01.2024
Customer Service Representative
GoHealth
10.2018 - 07.2019
Janitorial Worker
Sodexo/CorTech
01.2017 - 09.2018
Customer Service Representative Agent
Continuum Global Solutions
08.2015 - 05.2017
Inventory Associate
WIS International
05.2013 - 07.2015
High School Diploma -
Hunter Huss High School
Medical Assistant - Medical Assisting
Southeastern College