Xaviera Graham
Kannapolis
Summary
Energetic, Bilingual, Medical Assistant/Certified Phlebotomist Graduate seeking full time employment
Skilled phlebotomist with strong focus on patient care and precision. Proven track record in efficient blood collection, handling, and processing. Adept at maintaining collaborative team environment and adapting to changing needs. Known for reliability and delivering results in high-pressure settings.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Certified Phlebotomy Technician
Advocate Health Care
Concord, NC
10.2025 - Current
- Collaborated with healthcare professionals to streamline workflows, resulting in enhanced patient service delivery.
- Conducted regular equipment maintenance checks to uphold operational efficiency and compliance with health regulations.
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
- Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Demonstrated adaptability in handling various types of patients, including pediatrics, geriatrics, and special needs individuals.
Certified Phlebotomy Technician
Grifols Biomat USA
Kannapolis, NC
05.2025 - 10.2025
- Collected blood samples using venipuncture and capillary techniques to ensure patient comfort and safety.
- Processed and labeled specimens accurately for laboratory analysis, maintaining strict compliance with quality control protocols.
- Educated patients on procedures, fostering a supportive environment and addressing concerns effectively.
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Implemented improved inventory management practices for medical supplies, reducing waste and ensuring availability.
- Collaborated with healthcare professionals to streamline workflows, resulting in enhanced patient service delivery.
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
Authorization Specialist
Old republic home protection
San Ramon, CA
07.2022 - 04.2025
- Take service calls, put in service request for home warranty process reports authorizing repairs and replacements and reimbursements
- Processed authorization requests efficiently, ensuring compliance with company policies.
- Utilized proprietary software systems to track and manage authorization requests effectively.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
Customer Service Agent
S&P Data
Pittsburgh, PA
10.2021 - 03.2022
- Billing agent helping the customer with the Billing questions and providing "Red Carpet " Experience for the customers. Showing empathy recurrence to the customer
Medical Assistant Externship
Instride Ryan Foot and Ankle Clinic
Concord, NC
10.2013 - 12.2013
- Input and Output patients charts
- Inputting Insurance data
- Contact Insurance Companies
- Escorting Patients to their rooms, x-ray room
- Patients vitals
- Assist Doctors surgeries
- Draw up Syringes
- Surgical tools
- Management
Education
Diploma - Medical
Kaplan College
Charlotte, NCAssociate of Science - PHLEBOTOMIST
PHLEBOTOMY TRAINING
UTAH 03-2025
Associate's degree - undefined
Bachelor of Science - MEDICAL ASSISTANT
KAPLAN COLLEGE
Charlotte, NC11-2013
Skills
- CPR (10YRS)
- CUSTOMER SERVICE (10 years)
- EKG (4 years)
- EXCEL (4 years)
- INTERNET EXPLORER (20 years)
- Vital Signs
- Guest Services
- Assistant Leader
- Trainer
- Data Entry
- Microsoft Word
- Management
- Quality Assurance
- Supervising Experience
- Microsoft Powerpoint
- Salesforce
- Sales
- VPN
- Windows
- Customer support
- Order of draw mastery
- Needle disposal safety
- Geriatric phlebotomy
- Pediatric phlebotomy
- Venipuncture
- Blood collection techniques
- Specimen labeling procedures
- Specimen handling
- HIPAA
Certification
medical
Additional Information
- SKILLS &QUALIFICATIONS
- Software: Media-soft, ProtoMED, Microsoft Word, Excel, Power Point and Internet Explorer
- Measure and record vital signs: pulse rate, temperature, blood pressure weight and height
- Prepare x-rays, electrocardiograph (EKG), and other equipment to administer routine diagnostic test
- Certified in CPR and First- Aid
- Excellent communication and customer service skills as well as attention to detail when analyzing information
Timeline
Certified Phlebotomy Technician
Advocate Health Care
10.2025 - Current
Certified Phlebotomy Technician
Grifols Biomat USA
05.2025 - 10.2025
Authorization Specialist
Old republic home protection
07.2022 - 04.2025
Customer Service Agent
S&P Data
10.2021 - 03.2022
Medical Assistant Externship
Instride Ryan Foot and Ankle Clinic
10.2013 - 12.2013
Associate's degree - undefined
Diploma - Medical
Kaplan College
Associate of Science - PHLEBOTOMIST
PHLEBOTOMY TRAINING
Bachelor of Science - MEDICAL ASSISTANT
KAPLAN COLLEGE