Xavier Nall
Wilmington
Summary
Achieved high levels of customer satisfaction through proactive relationship management. Drove process optimization efforts that resulted in improved service delivery. Developed strategic partnerships that contributed to business growth and success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
CVS Pharmacy
04.2023 - 11.2025
- Led team in achieving operational efficiency and improving customer satisfaction metrics.
- Developed trainings to enhance staff performance and ensure compliance with company policies.
- Streamlined inventory management processes, resulting in reduced stock discrepancies and improved order accuracy.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Human Resources Specialist
U.S. Army Reserve
08.2020 - Current
- Conducted comprehensive training workshops to educate staff on regulatory requirements.
- Implemented systematic filing processes for efficient retrieval of employee records for over 50 staff members.
- Provided detailed assistance to employees regarding benefit enrollment, clarifying options and responding to questions effectively.
- Developed and implemented programs to strengthen employee relations and promote a supportive work environment.
- Managed data entry operations, maintaining high standards of accuracy and attention to detail.
Lead Security Officer Flex
Marksman Security Corporation
04.2023 - 11.2024
- Maintained visibility in designated areas to enhance safety and security.
- Conducted regular observations to identify and report potential issues for timely resolution.
- Implemented strategies to protect staff, customers, visitors, and assets, ensuring a safe environment.
- Adhered to organizational protocols to maintain operational integrity.
- Facilitated training sessions to foster professional growth and team cohesion.
- Oversaw surveillance operations to enhance security measures. Led comprehensive building inspections to ensure compliance with safety standards. Managed access control at entry points to safeguard premises.
Assistant Manager
Papa John's International Inc
05.2017 - 06.2020
- Supported team members in achieving performance goals through regular feedback and guidance.
- Enforced accountability among associates to ensure compliance with operational guidelines, brand standards, customer service expectations, and company policies.
- Streamlined back office procedures, focusing on hiring and employment processes.
- Facilitated customer interactions and actively solicited feedback to drive store improvements.
- Facilitated employee training and implemented marketing strategies to enhance team performance.
Education
Associate's degree - Business
Chattahoochee Technical College
Marietta, GA05.2022
Skills
- Time management
- Leadership
- Training & Development
- Customer Service
- Communication
- Conflict Management
- Data Entry
- Microsoft Word
- Planning and Coordination
- Microsoft Excel
- Inventory Management
Certification
Secret Clearance
Military Service
- Branch: Army Reserve
- Service Country: United States
- Rank: E4
- August 2020 to Present
Timeline
Assistant Manager
CVS Pharmacy
04.2023 - 11.2025
Lead Security Officer Flex
Marksman Security Corporation
04.2023 - 11.2024
Human Resources Specialist
U.S. Army Reserve
08.2020 - Current
Assistant Manager
Papa John's International Inc
05.2017 - 06.2020
Associate's degree - Business
Chattahoochee Technical College