Summary
Overview
Work History
Education
Skills
Timeline
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Xavier Jeffries

Pineville

Summary

I am committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. I am also a self-motivated professional, highly experienced in guest services. I'm typically outgoing when greeting and communicating with others to maintain a positive atmosphere.

Overview

4
4
years of professional experience

Work History

Guest Advocate

Target
Pineville
11.2021 - Current
  • Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
  • Greeted customers and provided assistance to ensure a positive shopping experience.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Resolved customer complaints in a professional manner.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Operated equipment and machinery according to safety guidelines.

Crew Member

McDonald's
Exeter
04.2021 - 11.2021
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Restocked kitchen supplies including food products and utensils.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.

Education

High School Diploma -

Exeter Senior High School
Reading, PA
06-2023

Bachelor of Electrical Engineering - Electrical Engineering

Excelsior College
Albany, NY

Skills

  • Customer service
  • Cash handling
  • Inventory management
  • Conflict resolution
  • Sales processing
  • Team collaboration
  • Problem solving
  • Interpersonal skills
  • Creative solutions
  • Time management
  • Customer engagement
  • Attention to detail
  • Stress tolerance
  • Food and beverage area setup
  • [50] wpm typing speed

Timeline

Guest Advocate

Target
11.2021 - Current

Crew Member

McDonald's
04.2021 - 11.2021

High School Diploma -

Exeter Senior High School

Bachelor of Electrical Engineering - Electrical Engineering

Excelsior College

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Xavier Jeffries