Motivated business communications professional with experience supporting operations, client interaction, and collaborative teams. Brings strong communication skills, adaptability, and a detail-oriented approach to professional environments.
Overview
6
6
years of professional experience
Work History
East Carolina Lead Company Intern
RedCup News
Greenville
12.2024 - 05.2026
Grew RedCup Pirates Instagram account to over 7,500 followers through targeted content strategy, community engagement, and consistent posting
Managed social media operations, including content creation, scheduling, and daily community management to drive strong organic reach
Recruited and managed 3 interns to support content creation and team operations
Developed partnerships with local businesses and bars, creating promotions and co-branded events to enhance visibility and engagement
Aquatic Maintenance Technician
Precision Pool Care
Fort Mill
05.2025 - 01.2026
Managed an independent service route across multiple locations, prioritizing efficiency, reliability, and client satisfaction
Delivered comprehensive maintenance and chemical balancing services for residential and commercial aquatic facilities, ensuring safety compliance
Diagnosed and resolved mechanical and water-quality issues through efficient troubleshooting
Customer Service Representative
Harris Teeter
Charlotte
07.2020 - 08.2024
Reconciled accounts, posted daily entries and conducted financial analysis
Helped customers obtain Western Union and RIA services with certified experience
Solved customer issues, managed, and maintained the environment with maximum efficiency
Education
Bachelor of Science - Interpersonal Organizational Communication
East Carolina University
Greenville, NC
05-2026
Skills
Professional Communication
Customer Reltionship Management
Data Analysis
Strategic Planning
Creative Problem Solving
Microsoft Office
Timeline
Aquatic Maintenance Technician
Precision Pool Care
05.2025 - 01.2026
East Carolina Lead Company Intern
RedCup News
12.2024 - 05.2026
Customer Service Representative
Harris Teeter
07.2020 - 08.2024
Bachelor of Science - Interpersonal Organizational Communication
<ul><li>Completed PPAPs</li><li>Corrective actions and reports if needed</li><li>Made sure all documented information was up to date</li><li>Was in charge of Quality department for 2 facilities Michigan and North Carolina</li><li>Made sure all quality guidelines are being followed throughout the company</li><li>In charge of all inspectors to make sure all guidelines were being followed</li><li>Certified lead auditor for ISO 9001:2015</li><li>Issued Corrective Actions and discrepancy reports if needed</li><li>Setup and performed calibration schedules</li><li>Controlled external quality failures by addressing the root cause, using a 5 why system</li></ul> at Hydra-Flex Corporation<ul><li>Completed PPAPs</li><li>Corrective actions and reports if needed</li><li>Made sure all documented information was up to date</li><li>Was in charge of Quality department for 2 facilities Michigan and North Carolina</li><li>Made sure all quality guidelines are being followed throughout the company</li><li>In charge of all inspectors to make sure all guidelines were being followed</li><li>Certified lead auditor for ISO 9001:2015</li><li>Issued Corrective Actions and discrepancy reports if needed</li><li>Setup and performed calibration schedules</li><li>Controlled external quality failures by addressing the root cause, using a 5 why system</li></ul> at Hydra-Flex Corporation
Company Secretary Executive Development Programme (EDP) at Noida Chapter of NIRC of ICSICompany Secretary Executive Development Programme (EDP) at Noida Chapter of NIRC of ICSI
Lead Registrar at North Carolina Center for the A at North Carolina Center for the Advancement of TeachingLead Registrar at North Carolina Center for the A at North Carolina Center for the Advancement of Teaching