Winter Xi-Amaru
Clayton
Summary
Results-driven professional with extensive experience in customer service, problem-solving, and route optimization. Proven ability to communicate effectively and multitask in fast-paced environments, consistently achieving high levels of customer satisfaction. Skilled in managing complex tasks with precision while upholding confidentiality and compliance standards. Committed to enhancing operational efficiency and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Doordash
01.2021 - Current
- Deliver diverse items, including food, prescriptions, and packages, ensuring timely and accurate service for customer needs.
- Achieve consistently high customer satisfaction ratings by maintaining professionalism and providing excellent service.
- Optimize delivery routes to ensure on-time deliveries and efficient time management.
- Address and resolve delivery issues promptly, such as difficult addresses or special customer requests.
Delivery Driver
Amazon Flex
02.2025 - 09.2025
- Delivered an average of 50 packages daily, ensuring timely and accurate service while maintaining high customer satisfaction through professional interactions.
- Independently managed route planning to enhance delivery efficiency and fuel economy, consistently meeting delivery windows even during high-volume periods.
- Resolved delivery issues, including incorrect addresses and customer concerns, adhering to traffic laws and safety regulations for secure package handling.
Credentialing Specialist & HR Generalist
First Choice Community Health Centers
12.2024 - 03.2025
- Managed credentialing processes for healthcare providers, ensuring adherence to regulatory and payer-specific standards.
- Conducted onboarding and orientation for new hires, facilitating their integration into the organizational culture and system access.
- Supported HR functions, including benefits enrollment and performance management, while maintaining confidentiality and compliance.
Rideshare Passenger Driver
Uber and Lyft
01.2021 - 01.2025
- Delivered safe and courteous transportation, consistently achieving high customer satisfaction ratings through professional service.
- Adhered to traffic laws and safety regulations, ensuring passenger safety and comfort at all times.
- Utilized navigation tools to optimize routes, successfully reducing travel time and fuel costs.
- Addressed and resolved passenger concerns promptly, enhancing overall ride experience.
Real Estate Contract Administrator
ICI Homes
01.2019 - 01.2021
- Prepared and reviewed real estate contracts, ensuring adherence to applicable laws and company policies.
- Collaborated effectively with clients, agents, and legal teams to resolve contract issues and ensure precise documentation.
- Managed deadlines and coordinated agreement execution, maintaining comprehensive records and accurately documenting all amendments.
Real Estate Contract Orders Entry Processor
Professional Title
01.2018 - 01.2019
- Processed high volumes of data entries with accuracy and attention to detail.
- Reviewed and verified data for completeness, ensuring compliance with established protocols.
- Utilized advanced database management systems for efficient record-keeping and retrieval.
- Coordinated with title examiners and attorneys to gather necessary documentation, and ensure timely completion of title searches.
- Maintained meticulous digital and physical records of all title-related documents, upholding strict compliance with company standards and legal requirements.
Education
Certificate - Medical Terminology
Alison Online
11.2024
High School Diploma - General
Walter Hines Page
Greensboro, NC06.1997
Skills
- Customer Service
- Attention to Detail
- Communication Skills
- Punctuality
- Reliability
- Prioritization
- Multitasking
- Route Optimization
- Navigation
- Vehicle Maintenance
- Adaptability
- Smartphone Apps
- Problem-Solving
- Confidentiality
- Knowledge of Healthcare Regulations
- HIPPA Compliance
- Safety Adherence
- Analytical Thinking
- Critical Thinking
- Time Management
- Integrity and Ethics
- Conflict Resolution
- Decision-Making
- Organizational Skills
- Teamwork
- Microsoft Office Suite
Timeline
Delivery Driver
Amazon Flex
02.2025 - 09.2025
Credentialing Specialist & HR Generalist
First Choice Community Health Centers
12.2024 - 03.2025
Delivery Driver
Doordash
01.2021 - Current
Rideshare Passenger Driver
Uber and Lyft
01.2021 - 01.2025
Real Estate Contract Administrator
ICI Homes
01.2019 - 01.2021
Real Estate Contract Orders Entry Processor
Professional Title
01.2018 - 01.2019
High School Diploma - General
Walter Hines Page
Certificate - Medical Terminology
Alison Online