Windy Houck
Lincolnton
Summary
Dynamic manager with a proven track record at Dickson Auto Parts, excelling in team leadership and customer service. Enhanced employee engagement and productivity through effective coaching and conflict resolution. Successfully improved operational efficiency by implementing strategic scheduling and performance monitoring, resulting in increased customer satisfaction and a thriving workplace culture.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
18
18
years of professional experience
Work History
Manager
Dickson Auto Parts /NAPA
04.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
Oreilly Auto Parts
09.2012 - 04.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Manager
Dickson Auto Parts/NAPA
02.2007 - 09.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Cherryville Jr. Sr. High School
Cherryville, NC06-1993
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Shift scheduling
- Schedule preparation
- Sales management
- Workforce management
- Employee onboarding
- Coaching and mentoring
Timeline
Manager
Dickson Auto Parts /NAPA
04.2017 - Current
Manager
Oreilly Auto Parts
09.2012 - 04.2017
Manager
Dickson Auto Parts/NAPA
02.2007 - 09.2012
High School Diploma -
Cherryville Jr. Sr. High School
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