Wilma Parker
China Grove
Summary
PSM1 certified Scrum Master with a strong foundation in servant leadership, backed by years of experience as a licensed insurance agent and a social worker. Proven ability to lead teams, foster collaboration, and drive continuous improvement through effective communication and problem-solving. Experienced with Jira and Agile tools, adept at supporting teams in delivering value, removing obstacles, and facilitating Scrum ceremonies. Quick to learn and adapt, bringing a diverse skill set from leadership roles in both professional and volunteer settings to enhance team performance and achieve organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Insurance Representative
Independent Life Insurance Agent
China Grove
03.2023 - Current
- Translate complex policy details into accessible language for client clarity.
- Foster and preserve strong customer bonds, assuring satisfaction and trust.
- Continuously refine approaches to meet shifting industry requirements.
- Address claim, policy, and coverage-related issues effectively.
- Administer processing of policy documents while maintaining accuracy in claims and renewals.
- Conduct meetings or phone calls with potential clients to present insurance policies and answer questions.
- Ensure services met client expectations by conducting regular check-in calls.
- Educate customers on the benefits and risks associated with various types of insurance plans.
Servant Leader & Media Operations Manager
Flint Ridge East Baptist Church
Mashville
03.2019 - Current
- Lead by example using a servant-leadership methodology, emphasizing others' welfare.
- Adept at making complex subjects clear and engaging.
- Facilitate meetings & training; Assist with resolving conflicts, offering guidance, building a cohesive, supportive community where individuals collaborate and support each other
- Inspire individuals to reach their spiritual goals by addressing emotional and spiritual needs.
- Coordinate media operations for church services, special events, and online broadcasts.
- Organize events for staff engagement activities such as team building exercises.
- Conduct regular performance evaluations, providing constructive feedback and setting individual goals.
- Utilize various software and tools to streamline processes and optimize performance.
General Accountant
Cornerstone Child Development Center
Salisbury
01.2017 - 05.2019
- Managed setup, payments posting, and accurate recordkeeping for over 300 private pay and voucher accounts.
- Implemented Procare Child Care Management Software for efficient tracking of accounts receivables.
- Addressed concerns from various stakeholders related to account discrepancies, payment confirmations, and voucher status.
- Managed functions including processing new hire paperwork, terminations, and payroll adjustments.
- Streamlined creation and adoption of robust accounting methodologies.
- Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
- Posted financial data in Excel spreadsheets and managed inventory.
- Prepared monthly, quarterly and annual financial reports for management review.
Office Manager
Overseer, LLC
Charlotte
01.2010 - 11.2013
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained filing system for records, correspondence and other documents.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Administered payroll and maintained proper documentation of employee personnel.
- Created and managed budgets for travel, training, and team-building activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Processed payroll accurately ensuring all employees were paid on time.
- Assisted in recruiting, onboarding and training new employees.
Education
MML - Ministerial Leadership
Southeastern University
Lakeland, FL08.2016
BSW - Social Work
East Carolina University
Greenville, NC05.2003
Skills
- Agile methodologies
- Servant leadership
- Scrum processes
- Conflict resolution
- Effective verbal and written communication
- Time management
- Empathy and emotional intelligence
- Development team trainings
- Meeting facilitation
- Organizational skills
- Coaching and mentoring
- Staff education
- Complex Problem-solving
- JIRA & burn-down chart experience
- Attention to detail
- Cross-functional coordination
- Active listening
- Public speaking
Certification
- Licensed Insurance Producer: Accident & Health or Sickness, Life, Property & Casualty
- Professional Scrum Master (PSM I)
Timeline
Insurance Representative
Independent Life Insurance Agent
03.2023 - Current
Servant Leader & Media Operations Manager
Flint Ridge East Baptist Church
03.2019 - Current
General Accountant
Cornerstone Child Development Center
01.2017 - 05.2019
Office Manager
Overseer, LLC
01.2010 - 11.2013
- Licensed Insurance Producer: Accident & Health or Sickness, Life, Property & Casualty
- Professional Scrum Master (PSM I)
MML - Ministerial Leadership
Southeastern University
BSW - Social Work
East Carolina University
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