- Avid Reader
- Video Gaming
- Watching Movies and TV Shows
- Music
- Strategy Games
Wilma Horne
Winston-Salem
Summary
Dynamic and customer-focused professional with extensive experience at Family Fare BP, excelling in sales transactions and customer relations. Proven ability to enhance customer satisfaction and drive repeat business through effective product recommendations and exceptional service. Skilled in cash handling and returns processing, ensuring accuracy and compliance with company policies.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Cashier
Family Fare BP
08.2020 - Current
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash,credit card, and EBT transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Handled over 100 customer transactions a day
Unit Cleaner
Debbie's Staffing
02.2019 - 02.2020
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Ensured that each cigarette maker/packer unit was stocked on supplies
- Ensured that each cigarette maker/packer unit was clean to standards
- Maintained at least 6 maker/packer units per night
Housekeeping and Laundry Attendant
Universal Healthcare of King
12.2016 - 02.2019
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Ensured each residents' clothing was properly washed, dried, and returned to their room
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Maintained around 25 residents' rooms and/or laundry per day
Education
No Degree -
Thomasville Senior High School
Thomasville, NC02-2010
High School Diploma -
Trinity Senior High School
Trinity, NC06-2010
Skills
- Product restocking
- Returns processing
- Drawer balancing
- Customer relations
- Retail merchandising
- Refund handling
- Sales transactions(Credit/Debit, Cash, and EBT)
- Team collaboration
- Customer service
- Cleaning and sanitizing
- Customer assistance
- Liquor regulations and compliance
Interests
Timeline
Cashier
Family Fare BP
08.2020 - Current
Unit Cleaner
Debbie's Staffing
02.2019 - 02.2020
Housekeeping and Laundry Attendant
Universal Healthcare of King
12.2016 - 02.2019
No Degree -
Thomasville Senior High School
High School Diploma -
Trinity Senior High School