Willie Rivera
Raeford
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
20
20
years of professional experience
Work History
Barista
MWR -SSC Fort Bragg
Fort Bragg
11.2024 - Current
- Created promotional displays for advertising special events or promotions at the cafe.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Store Associate
Dollar General
Raeford
10.2023 - 10.2024
- Assisted with loading and unloading deliveries from vendors.
- Ensured the cleanliness and tidiness of the store.
- Provided cash register operations and handled customer payments.
- Processed sales transactions accurately and efficiently at the cash register.
- Performed daily opening and closing procedures for store operation.
- Stocked shelves with merchandise and maintained inventory levels.
Food Service Worker
St Lucie County Education School System
Port St Lucie
01.2022 - 09.2022
- Ensured that all foods were prepared according to health department regulations.
- Operated dishwashing machines safely and efficiently.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Performed opening and closing duties as assigned by management.
- Cleaned kitchen areas, equipment and utensils.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Home Furniture Warehouse Supervisor
Badcock Home Furniture & More
Ft. Pierce
01.2021 - 06.2021
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Supervised loading and unloading of materials from incoming trucks.
- Directed receiving, warehousing, distribution and maintenance services.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
Meat Department Clerk
Stop & Shop Supermarket Co
Jersey City
04.2020 - 10.2020
- Recorded temperature readings of coolers and freezers on a daily basis.
- Unloaded deliveries from vendors into store storage areas or onto shelves in the department.
- Stocked shelves with merchandise to ensure optimal inventory levels were maintained.
- Participated in weekly inventory counts by counting merchandise in each cooler and freezer compartment.
- Weighed, packaged, priced and labeled items for sale in the department.
- Maintained a clean and orderly work area in accordance with health and safety regulations.
- Received daily shipments of fresh meat products from suppliers.
- Performed other duties as assigned by management such as stocking frozen foods section or helping out other departments during peak hours.
Long Distance Dispatcher
Dependable Relocation
Bayonne
06.2005 - 03.2020
- Resolved customer complaints related to service issues or delays.
- Verified driver credentials prior to assigning them a route or task.
- Provided timely updates to customers regarding their orders or requests.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Assigned drivers to appropriate routes based on customer needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Identified locations and needs of callers to accurately send assistance.
Education
GED -
North Bergen Vocational H.S
North Bergen06-2003
Skills
- Coffee preparation
- Customer service
- Cash handling
- Inventory management
- Communication skills
- Workstation organization
- Food safety regulations
- Problem solving
- Physical stamina
- Attention to detail
- Cash register operation
- Excellent math skills
Languages
Spanish
Native/ Bilingual
Timeline
Barista
MWR -SSC Fort Bragg
11.2024 - Current
Store Associate
Dollar General
10.2023 - 10.2024
Food Service Worker
St Lucie County Education School System
01.2022 - 09.2022
Home Furniture Warehouse Supervisor
Badcock Home Furniture & More
01.2021 - 06.2021
Meat Department Clerk
Stop & Shop Supermarket Co
04.2020 - 10.2020
Long Distance Dispatcher
Dependable Relocation
06.2005 - 03.2020
GED -
North Bergen Vocational H.S