WILLIE PATTERSON
Greensboro
Summary
Experienced Mechanic technician with years of perfecting work areas, optimizing performance, locating misplaced items, and showcasing dedication. Acquiring expertise as a chemical technician, gaining environmental knowledge, mastering various time frames, and developing effective communication skills with workers of different statuses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Customer Service Representative
Uhaul Moving And Storage
Chapel Hill
07.2024 - 06.2025
- Assisted customers in making reservations while providing training and guidance to new representatives.
- Customer Service and Hospitality
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Maintain cleanliness in store, trucks, and UBoxes
- Worked close with General Manager to control P & L
- Trained and mentored new customer service representatives on best practices.
Shift Manager
Burger King
Carrboro
05.2023 - 06.2024
- Supervised daily operations and ensured compliance with health and safety standards.
- Managed staff up to 15 crew members
- Trained new team members on procedures and customer service expectations.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Conducted regular staff meetings to communicate updates and encourage teamwork.
Sanitation Worker
Pssi
07.2022 - 04.2023
- Acquired expertise as a chemical technician
- Gained knowledge of the environment
- Mastered the various time frames for each work area
- Developed effective communication skills with workers of different statuses
Lawn Care Assistant
Carolina lawn Cutterz
Apex
11.2021 - 05.2022
- Operated mowers and trimmers for efficient lawn maintenance tasks.
- Maintained equipment by cleaning and performing routine checks.
- Managed inventory of supplies for landscaping projects and services.
Pallet Jack Operator
Mountains farms
Siler City
03.2021 - 10.2021
- Learned the area, the people, and the energy of different work areas
- Practiced being in the right place at the right time for optimal performance
- Demonstrated proficiency in finding misplaced items and using commonly used hand tools
- Exhibited commitment and availability for assigned tasks
Education
Associate - Auto body repair and refinishing
Forsyth technology community college
Winston Salem06.2013
Skills
- Safety Standards
- Safety Procedures
- Customer Service
- PPE
Certification
Operator Certification
Languages
- French
- Spanish
- Swahili
Timeline
Lead Customer Service Representative
Uhaul Moving And Storage
07.2024 - 06.2025
Shift Manager
Burger King
05.2023 - 06.2024
Sanitation Worker
Pssi
07.2022 - 04.2023
Lawn Care Assistant
Carolina lawn Cutterz
11.2021 - 05.2022
Pallet Jack Operator
Mountains farms
03.2021 - 10.2021
Associate - Auto body repair and refinishing
Forsyth technology community college
Similar Profiles
Rudy HuertaRudy Huerta
Hitch professional at Uhaul Moving And StorageHitch professional at Uhaul Moving And Storage
Ezekhial VereenEzekhial Vereen
Customer Service Representative at Uhaul Moving And StorageCustomer Service Representative at Uhaul Moving And Storage
Zayne KosenkaZayne Kosenka
Facilities Maintenance Technician at Uhaul Moving And StorageFacilities Maintenance Technician at Uhaul Moving And Storage
Jenna JohnsonJenna Johnson
Customer Service Escalation Account Manager at UnitedHealth GroupCustomer Service Escalation Account Manager at UnitedHealth Group
Cait AntwineCait Antwine
Community Liaison at Carolina Adoption ServicesCommunity Liaison at Carolina Adoption Services