William Smallwood III
Durham,NC
Summary
Experienced in product promotion and effective sales communication, I have a proven track record of increasing revenue by connecting with customers. Strongly focused on organization and reliability, skilled in display setup, shelf restocking, and providing knowledgeable assistance to in-store customers. Offering unparalleled support to enhance store loyalty and contribute to team success.
Offering dependable and attentive approach, eager to learn and develop within security environment. Brings understanding of safety protocols and emergency response procedures, with skills in active surveillance and risk management. Ready to use and develop these skills in desired role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
08.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
Sales Representative
AT&T
01.2023 - 08.2024
- Researched competitors' products, prices, and sales techniques.
- Negotiated pricing contracts with customers to maximize profits.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Performed market research to identify potential sales opportunities.
Independent Contractor
TForce Logistics Inc.
08.2023 - 01.2024
- Coordinated shipping of products or services to customers in a timely manner.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Delivered medical supplies to rehabilitation facilities, hospitals, retirement homes within a three hour radius
FDA
Massage Envy
01.2022 - 01.2023
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Scheduled clients appointments and offered different service packages.
Mobile Expert
T-Mobile
11.2019 - 11.2021
- Advised customers on which model best suits their needs based on budget constraints and desired features.
- Maintained inventory of all product accessories including chargers and cases that were available for purchase in store or online.
- Demonstrated the use of various applications on mobile devices such as email, messaging, music, photos.
Customer Service Associate
Walgreens
03.2019 - 11.2019
- Made customers feel welcomed and gave them a wonderful experience.
- Answered phone calls from customers promptly and courteously.
- Kept work area neat, clean, and well-stocked at all times.
- Resolved customer inquiries in a timely manner.
Cashier/Drive Thru
Zaxbys
03.2015 - 08.2016
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High school or equivalent in Diploma -
Riverside High School
Durham, NC06.2018
Skills
- Customer Support
- Computer Skills
- Retail Sales
- Business Development
- Revenue Generation
- Sales closing
- Customer Retention
- Customer Relationship Building
- Exceeds sales goals
- Product management and pricing
- Inside and outside sales
- Sales Presentations
- Customer Relations
- Contract Negotiations
- Negotiation Tactics
- Cold-calling
- Product Promotions
- Account Servicing
- Security guard license
- Patrol operations
- Conflict de-escalation
- Conflict resolution techniques
Certification
- Driver's License, 12/01/16, 12/01/28
- Non-CDL Class C, 12/01/16, 12/01/28
Timeline
Security Officer
Allied Universal Security Services
08.2024 - Current
Independent Contractor
TForce Logistics Inc.
08.2023 - 01.2024
Sales Representative
AT&T
01.2023 - 08.2024
FDA
Massage Envy
01.2022 - 01.2023
Mobile Expert
T-Mobile
11.2019 - 11.2021
Customer Service Associate
Walgreens
03.2019 - 11.2019
Cashier/Drive Thru
Zaxbys
03.2015 - 08.2016
High school or equivalent in Diploma -
Riverside High School
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