Kacie Charsagua
Clayton
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
12
12
years of professional experience
Work History
Account Manager
IXL Learning
Raleigh, NC
07.2024 - Current
- Managed a portfolio of 600+ customer accounts within Minnesota, Illinois, North Dakota, and South Dakota serving as the primary point of contact to drive product implementation, renewals, and strategic expansion initiatives
- Built and maintained relationship with key decision-makers, delivering proactive support through phone, video, and email communication to maximize engagement and customer retention
- Analyze account data and customer feedback to assess territory health, identify growth opportunities, and present performance insights with clear next steps
- Maintain deep knowledge of IXL’s K-12 product suite and competitive landscape to effectively communicate product enhancements and align solutions with client goals
- Provided interim account coverage for territories managed by departing Account Managers, ensuring continuity of service and maintaining strong client relationships during transitions
- Mentored new hires and conducted detailed email reviews for onboarding Account Managers, ensuring alignment with company standards and accelerating ramp-up time
- Coordinate and support strategic event initiatives as part of IXL’s Account Management Events team, enhancing client engagement and strengthening relationships with key educational partners
Teacher
Johnston County Public Schools
Clayton, NC
01.2023 - 06.2024
- Delivered engaging instruction based on subject-specific material
- Assessed student learning progress and comprehension with routine tests and standardized examinations
Teacher
Poquoson City Public Schools
Poquoson, VA
08.2020 - 06.2022
- Collaborated with grade level team members to develop lesson plans based on state standards and division expectations
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication
- Served as a mentor for new-to-district and first-year teachers, providing instructional guidance, classroom management support, and professional development to foster successful onboarding and retention
- Teacher of the Year nominee 2021-22
Teacher
Hampton City Public Schools
Hampton, VA
12.2013 - 06.2020
- Served as Grade Level Chair, facilitating team collaboration, leading curriculum planning, and acting as a liaison between teachers and administration to support instructional goals and student success
- Mentored new-to-district and first-year teachers, offering ongoing support, instructional coaching, and resources to promote effective teaching practices and smooth integration into the school community
- Designed district-wide project-based learning assessments aligned with state standards to promote critical thinking, real-world application, and consistent evaluation across grade levels and subjects
- Led the Hospitality and Beautification Committees, organizing staff appreciation events and campus improvement initiatives to foster a welcoming and positive school environment
- Organized a holiday food drive for low-income families within the school community, coordinating donations and logistics to provide essential support and promote equity and compassion during the holiday season
- Teacher of the Year nominee 2016-17, 2019-20
Education
Bachelor of Arts - Interdisciplinary Studies, Elementary Education, English
Virginia Wesleyan University
Virginia Beach, VA05.2013
Skills
- Google Workspace
- Microsoft Office
- Mac OS
- Yesware
- Account Management
- Customer Relationship Management and Retention
alesforce
- Cross-team Collaboration
- Organization
- Curricular Implementation
- Critical Thinking
- Attention to Detail
- Strong Communication
- Account management
Timeline
Account Manager
IXL Learning
07.2024 - Current
Teacher
Johnston County Public Schools
01.2023 - 06.2024
Teacher
Poquoson City Public Schools
08.2020 - 06.2022
Teacher
Hampton City Public Schools
12.2013 - 06.2020
Bachelor of Arts - Interdisciplinary Studies, Elementary Education, English
Virginia Wesleyan University